The Home Service ClubReviews of hscwarranty.com

This is completely scam company, please please don’t even try to buy home warranty from them. I called them to fix my water heater due to leaking they said it won’t cover , I called for my plumbing system and they make appointment with a plumber but they refused to fixed because non of the technician trust them, they make another appointment about 10 different plumber but no one came to my house, I am trying to cancel the policy but they lingering to cancel Scam scam scam

I had a refrigerator that the compressor died on. I initially opened Claim #673814 & #673953, never received a response either was opened. I opened Claim #673953 and received an auto response of receipt 7/20/20. After numerous calls, unable to get someone on phone I emailed Gabriella Holman who determined 7/29/20 I would receive credit for replacement refrigerator, as there was no one available or part available to repair my unit. I went and purchased a refrigerator and sent email with invoice. I was told reimbursement was in process by Lyn as well as Gabriella. I never got a call or email regarding status of reimbursement. I did not receive any communication from the claims department. I was unable to call or escalate this or obtain reimbursement for my claim. As of 7/26/21 I have not received any written or verbal communication from your Claims Dept. I just placed a call and was told this would be escalated to "upper management". This is a scam company who has no intention of honoring their contract.

Beware!!! This is a FRAUD COMPANY once they get your money they cover nothing and your $540.00 is gone, going through Hell trying to get my money back.

ARIZONA residents (or anywhere else there is extreme heat) do your research before purchasing a home warranty through HSC if your main goal is to have coverage in case your air-conditioner fails in the brutal summer heat. By sharing my experience, I hope to save at least one person the frustration I've experienced! It finally happened, my air conditioner stopped working on Sunday, June 27. I tried to submit a claim online, but apparently the website is under maintenance and existing customers don't have access to submit a claim. So, I called first thing Monday morning (6am MST) and got my claim submitted. Never received any communication back, so followed up Monday afternoon. I was told service was scheduled for Thursday, July 1. Not really optimal when you have no air conditioning, and it's 110 degrees. They told me to try and call the technician directly and see if he can come earlier. Made a couple calls to the technician, no response. Called HSC asked them a second time for a confirmation of service, which the again reconfirmed. Thursday came, no call, no show by the technician. Called HSC again to let them know, and they said they would give me a call back, which they haven't. I've had to proactively follow up with them over and over, with no resolution. Going on 4 days with no air conditioning in AZ, still don't even know what the issue is, since nobody has even made a service call. Cant use my own contractor, or they won't provide the coverage I've paid for 5 years! *****UPDATE***** Day 9 and still no air-conditioning and no resolution. The automated response about customer satisfaction being important and a supervisor reaching out is a total lie, never received a call from a supervisor after that response. In fact, I called to speak to a supervisor and was told they would need to submit a request and it would take 24-48 hours for someone to call me back. That was 5 days ago! Finally had a technician show up to my house 8 days after submitting a claim. Today, I get a call saying they may not cover my compressor going out because of some BS reason! First, they try to dodge you by being unresponsive and hoping you just cover your own cost. Then, if they can’t they try to make up a reason that they don’t cover a par that is clearly covered in your contract!!! How this is legal, I’ll never know!

STAY AWAY FROM Home Service Club Warranty!!! My experience has been a nightmare. Read any of the reviews (the honest ones, anyway), and you will see precisely how they operate. Their business model is to take the customer’s money, give them nothing but headaches in return. Agents are full of promises never delivered on. • “You can call me back at my personal line anytime.” It’s pretty amusing that the extensions each agent provided were all the same number. If do you call, the mailbox is always full. • “We will call you back today.” (Don’t count on it) • “We have scheduled a technician to come to your home.” They actually sent notices to me via email, with the time, date, and phone number of the “technician” scheduled to come to my home. When there was a no-show, I called the number listed on the ‘Claim update,’ and the company HSC listed said they had no scheduled appointment at my home and had never heard of HSC. One company said they don’t ever deal with home warranty companies. The worst part is they did this TWICE in a row. Imagine damaging the reputation of legitimate businesses, the angry phone calls these innocent people/businesses must get, all because HSC is a fraudulent sham. When you have had enough and ask to speak to a manager or supervisor, there is NO WAY to escalate an issue. Agents will tell you that is not possible. I have been hung up on for the asking. After almost three months without a working furnace and no resolution, their answer was: “Find your own service person to fix the issue. But you must call us when they are in your home so we can approve the claim. We reserve the right not to approve the claim.” So, I am to find my own service person to fix the issue, and you may or may not pay the claim? So what exactly am I paying for here? Honestly, this company should be shut down. Look at the number of complaints, and they are all pretty much the same. Do yourself a favor and stay away.

Once, the contract was paid for the experience I’ve had with HSC Warranty Service has been a nightmare. The Home Service Club 305 Broadway 9thFloor New York, NY 10007 -$499.99 annual contract price paid in full for Home Warranty. My bank shows the transaction was processed 1/11/2021. -Approximately 30 + days after (February) I had a problem with my dishwasher and contacted HSC regarding. I was VERY dissatisfied with the suggested solution: No service person would come out, I was to shop for a new one at Lowe's and provide them the information on the item. I would receive about $100 credit ( which they would pay directly to Lowe’s and I would be responsible for the difference. I opted to cancel the contract instead. I was told that would be fine and that they would contact me. -Having received no contact, I called them and was told it was indeed cancelled and I would receive a full refund. -When the refund was not received, I called to check and was told the cancellation had Been processed. In fact they said the cancellation had been processed on 19 March. I waited. Nothing was received. -I called back in April and was told they would investigate. I again waited. -I called spoke to Claire ext 3050 on 24 May. I explained how long it had been. She said she would escalate, personally look into it, promised to call back by the next day and gave me her extension. I waited. -I received no call from Claire, I called again 6/4 and spoke to someone who sounded like Claire but claimed not to be. Again, I was told it would be escalated and a message would be left for Claire regarding the issue. I waited. -I called again 6-22 and spoke to Mark. I was told AGAIN, it would be escalated. As I had done each time before, I explained how long this had been going on, and that obviously this “escalation” process was not working. Mark went into the standard response copied below: “The only process that can be followed is to send an internal message to the proper department for them to check and follow up on the refund process.” Nothing has been done, no follow up, no refund. As an aside to all this. I was able to get my dishwasher problem resolved for not the price of a new one (about $1000+) but $80.00.

Scam Company, waste of time and money 1) Sales folks of this company do not even listen properly. Address they associated with my policy was 50 miles away. I'd to wait for 2 hours on phone to get that fixed. 2) If there is any repair they work with a specific retailer, if they dont have that model you are stuck, they will not even pay money amount they pay is very less not even 1/4 of the cost 3) Their website never worked more than 4 months, whenever you ask about website standard answer. "Migrating to new website" 4) with dissatisfaction in service closed account its been 2 months I've not received any refund. Reached out to Support personal Standard answer. they dont have access to billing systems, we will put a request but they dont have way to get response. This is a pure fake company with sales team. UPDATE -- Aug/30 Called no less than 10 times to the company for refund. Same answer "Your Account is canceled we have put an internal note team waiting for response" its been few months I am chasing.

Worst experience. You get warranty but cannot avail it