The Home Service ClubReviews of hscwarranty.com

I have actually had both good and bad experiences with the Home Service Club . On 9/19/22 I spoke with Joseph ,one of the cancellation reps about cancelling my account. I had been with them for 3 years and a few months ago stopped purchasing each month. I was dealing with health issues and no longer wanted the service. A few days ago they withdrew $140.00 and I called the clarify our agreement. Yes it was month to Month , however i had not cancelled. So Joseph worked out a great deal to add 2 more months and refund me $94.00. Call back yesterday and there was no record of Joseph agreeing to refunding my $94.00. They did see the added months of service. I am a cancer survivor and patient with limited income. This totally affected our lives . I know that I had some responsibility regarding cancellation, However Joseph should have never set those terms. He promised to send an email stating the terms and of course did not. So disappointed in them.

HSC is appliance insurance that can’t get service for you because they don’t pay their bills. Best case they start looking for someone 24 hours after you notify them there’s a problem. But you could have someone already at your house within 24 hours! And you always have to pay $125 for each problem. I once had the technician tell me he would’ve charged me $20 for a faucet repair, but we were both obligated to the $125. And apparently they make up completely false reasons to deny you. Y I have two houses insured with them and have been a loyal customer with prompt payments for over 3 years. So I pay them a little over $100 a month. Recently my water heater broke. I contacted HSC. They replied 24 hours later (their standard) and said they were looking for someone. Three days later I called them bc I still had no hot water and had heard nothing further. The next day they found someone that would come in 3 days. I took off work that afternoon to be there for the 4 hour range. It ended and no one showed up. I called the company- they said HSC never “finalized” the appt. I later found that meant HSC didn’t pay the past due bill required for them to do another job. HSC said they couldn’t find anyone else that had openings - note this. And they offered me the option of paying for the repair myself and possibly getting reimbursed - IF the tech submitted exactly in their format on their website. I saw too much risk in all that so I waited. BUT I called locally to see if I could sweet-talk someone. To my surprise the first company I called said they could come tomorrow - yay! Then I mentioned HSC and they said “nope, we don’t work with them.” Naively, I thought they meant insurance companies in general. On to 2nd attempt, they offered to come that day!! Yay again - and I didn’t even have to beg! Then I mentioned HSC. She said, “oh no, they called us already and we told them we would do it if they would pay their outstanding, PAST DUE bills with us.” But the rep said he couldn’t authorize that and hung up on her! So no, HSC will not pay their past due bills and NO ONE in town will take their jobs. Then I called the no-show and they admitted they told HSC they would come to my house on that day if HSC would catch up their past due account. I called HSC back to let them know what I found out. They said they found someone else that would come next week. So now I’m 2 weeks without hot water. The technician who inspected my broken hot water heater said it was 15 years old, they sometimes last 20, but it’s not unusual for them to break at this age. He went to his truck to submit to HSC. Then came back in and said they denied it. They wouldn’t tell him why and told him they would call me. He said this is normal wear and tear and he can’t see any reason for them to deny. He also said he realized they are the same company that owes him money too- except they CHANGED THEIR NAME so he didn’t realize it when he accepted. Omg! So he left and I waited. They called an hour later and said it was denied due to rust or corrosion. I called the tech - he said there’s absolutely no rust or corrosion on it. Then he quoted me $1500 to replace it. I requested a review of the claim by HSC and let them know that there was neither rust nor corrosion - per expert. I also called to find out if I could pay and they reimburse me. They said the most they cover would be $500 (which I pay in 5 months). I was floored by the measly $500 max. Especially since I had to pay $125 for the wasted service call. They still denied me a second time. I asked them to cancel both policies. They are still charging my card every month. (2 now). And I went 2 weeks without hot water, then paid everything myself to fix it, and spent an insane amount of time dealing with total BS from HSC. I submitted a claim to the Better Business Bureau last month. At least I can warn others! They lied to BBB about the rust or corrosion again. I asked for proof of either. They can’t provide it of course LOL. They lied more and provided no proof. Then ultimately reversed the denial and said they mailed me a check for the $500 to get the case closed. It’s been a week and no check, but they said allow 30 days. Not holding my breath!

The first time I called the Home Service Club to start a claim having to do with my broken air conditioning system it sounded like I was speaking to someone overseas. After I filed the claim I waited one day, two days, three days and didn't hear from anyone. I called them again and they told me that they had closed my claim because it involved "maintenance" and they only provide service for items that are "broken". I informed him that my air conditioning system was in fact "broken" and that when they ( erroneously ) decided to close my claim for whatever reason they should have at least contacted me to let me know. The representative reopened my claim and sent me an email confirming that a technician would be contacting me between 11 AM and 3 PM the next day. At 3:45 PM the next day I had not heard from the air conditioning technician, so I called the company's number that had been provided in the confirmation email. I got an answering machine and instead of hearing a message that stated the companies name etc. I heard a message with a very heavy foreign accent and he just said his own personal name. After that the message said that the mailbox was full and I could not leave a message. I called the Home Service Club again and told them what happened. Their representative called the technician (obviously at another phone number that had not been provided to me) and told me that the technician would be calling me directly. I did get a call within a few minutes and I could hardly communicate with him because of our language differences. He did apologize and said that he would be out at 5 PM. So he showed up at 5:40 and did apologize for being late, to his credit. But he could not find the circuit breaker box to see if the air conditioning compressor was getting electrical power. He apologized and told me that I needed to get an electrician.

Its now september; this began in may. home service club still won't replace freezer, even though two of their technicians said freezer is shot. And now home service won't even return phone calls. we are forced to get a lawyer and report to better business bureau and california dept of insurance. What are we to think? what can we do? we are now facing an organization that appears to be in scam mode. we hope this reaches people thinking of joining home service club.

This company promised me a refund check I've been working on since March 9, 2022. They have been promising since then, but NO check for $894.63 has arrived. Victorino Franco Jun 30, 2022, 2:11 PM To Home Service Club, I have canceled this warranty policy # 83721604 a long time ago, sometime in March 2022 to expire on May 10, 2022, and Kim Lee sent me an email regarding this, dated March 9, 2022, to wit--- From: Kim Lee Sent: Wednesday, March 9, 2022, 4:10:45 PM Your Home Service Club Policy is Cancelled Inbox Warranty Home Service Club- Jun 30, 2022, 6:54 AM Policy #: 837216042 Dear Victorino Franco, Please be advised that your Home Service Club policy covering the property located at 26765 Calaroga Ave, Hayward has been canceled in accordance with the User Agreement. An applicable credit of fees associated in Section XI of the User Agreement will be issued to you within 15-30 days. Keep in mind, that when your Home Service Club account is canceled, you will be responsible for all repair costs that arise. To reinstate your service, please contact our customer service department toll-free at 1-800-601-1009. Thank you for allowing us to assist you. Sincerely, The HSC Team Home Service Club

Terrible company. It has been 2 months and I still can't get my faucet fixed. Plumber comes and collect his service fee (literally a 5 min visit to take some pictures) and then will not return to complete the job as he says HSC will not agree to the submitted estimate. Who is at fault the plumber or the warranty company? Neither will take responsibility and leaves me the customer without a working faucet. Supposedly they will give a pro-rated refund if a contract is cancelled. I do not put much hope they will follow through on that promise. The only thing HSC is good at is sales and marketing.

After spending a good week reviewing multiple home warranty plans with several companies and being lied to, I mentioned to the HSC Warranty sales rep that I was quite concerned with the dishonesty and wasting of my time with these other companies who are quick to make false promises to get a sale. The HSC Warranty sales rep assured me this would not be the case, but it actually was the case. I realized after reading the plan, he blatantly lied to me. I made several attempts to complain to his supervisor and the president of the company. Crickets. This company is operating in an unethical manner and doesn't seem to want to make it right. Buyer beware and read the fine print in the plan.

Beware !!! They give all kinds of reassurance, even negotiate a great final price, however they don’t send you the fine print contract until you purchase the agreement. Three months after initially purchasing the warranty I called to fix a toilet leak. 2 plumbers canceled in a span of 4 weeks and I ended up fixing it myself. Then the next month called because I noticed my AC was leaking and my service call was $65. The technician spoke to Home Service Club for authorization without my knowledge to run a diagnostic test, which they authorized and after they found the leak wanted me to pay an additional $180 to something I wasn’t even a part of a conversation. Total cost for a new coil $ 3700 and they are not covering due to rust and erosion. I appealed but once again denied. Due to rust and corrosion, the coil had a leak water eventually as it touches metal turns to rust. Sounds about right. But to them it’s enough to deny a claim. There are no added security. They also send tons of emails for advertisement for referrals which has no problems getting through regular emails but when they decline claims or anything that is time sensitive, it’s in your junk mail or non existent, very convenient in their part almost calculating. And don’t get me started on their customer service center, you will only get someone that can help you only when you join, their enthusiasm is amazing but if you have an issue, they are incompetent and good luck reach a supervisor. There are never available. Also, if and that’s a big if they do cover a claim the cap is $6000 , and it is $2000 per item appliance different from what they initially explained. You will have to stay with the policy until it is paid off. So essentially you are really paying for the repairs yourself. This company is a nightmare. When you call for a service it is out sourced to a 3rd party and they have no idea geographically where you live. I’ve had a plumber not show the day of only to find out they were not traveling over an hour, you guessed it gas prices. We are a military family and found this on our USAA portal and have reported these claims to the appropriate advertising department. With high demands for homes purchases I wouldn’t want another family to experience the same. It’s a pain to cancel, but we did. Please, do better than us and find a better company. Read all the remarks and the response from Home Service Club below. They are automated, they don’t even have the decency to respond according to each complaint. And what is humorous is the “”Director” will be in touch, they don’t have a supervisor.