The Home Service ClubReviews of hscwarranty.com

Please don’t waste your money and your time with this company, he offer a coverage and in the end denied the claim for wear of the equipment. Customer Service is the worst, in the end you are going to lost your money, time and feeling ripped off.

Use America home shield. Not perfect but an actual company. HSC is a scam. Don't trust positive reviews on here --probably written by HSC. Have been trying to get a technician for nearing a week. They don't answer calls or outreach for services only for sales. They literally just won't send someone out. I finally got them to respond to me by pretending I was a new customer and then they claimed a technician had been assigned. They gave me a service guy for my washer who doesn't service my state and had no record of their call. My guess is the positive reviews here are all self written

Would give a 0. Seems very like a scam. Bought the contract paid for 1 year was suppose to do 3 years in payments. Called to have a/c fixed. Broken for 11 days. Kept calling. No one usually answered. If I got someone (sales the only ones that answer) the would immediately transfer to another dept that did not answer. Asked for a supervisor call back, no one called. Also reported trouble with sprinkler. Contractor called and home services told her I was responsible for the whole bill. I told her I was only responsible for my deductible. She could not get a hold of them to check what I was saying. She said she was calling for days and got no answer. She would not come out until she could find out what to do with bill. Stay away from this service! Seems like a scam!

I had HSC for over 4 years and moved in May of 2017, a couple days after I had moved I called them to update my information. After giving them my new address I was told everything was up to date. In September of 2017 my A/C unit went out and I call to file my first claim with them, but instead was told that since I had moved my warranty would need to be re written and the claim would not be covered because it was now pre existing. I was mad but understood that the person I had spoke with in May must have been misinformed so I said that's fine just refund me back to May of 2017 since nothing would have been covered. Then today, 10/4/17 I received a phone call from them saying they wouldn't refund my money! I can only assume that if they don't want to give me back what they didn't deserve as they would not have covered a claim for me, that the claims practice must be an absolute nightmare! Go with a better company like American Home Shield, I had them before HSC and had two claims that went smooth and when I left I actually got a prorated refund and just switched back. Save the headache!

Don't believe those other reviews. Took over 2 weeks to get AC man to my home. A week later they still hadn't called me so I called them. Compressor is out but they say because contract was only 6 months old it was a pre-existing condition despite the fact it worked fine when I got the contract. They only want to cover $1000, not the $2500 they should and say my out of pocket will be $4900. I called an AC company and they said they could install new Trane unit for $3900 complete. Do not get a warranty from these people, you will be sorry if you do.

***Update 12/20/17*** It continues to astound me that a company as unethical as the Home Service Club is still legally allowed to operate in the United States, especially in a state like New York with strict consumer protection laws. I have spent the last two weeks attempting to get them to honor a contract that they issued and they simply refuse. If you feel that you have been treated unfairly by the Home Service Club, please consider making formal complaints to the following agencies (most have online forms available to do this). -Better Business Bureau -New York Sate Attorney General -the Attorney General in your state -New York State Department of Financial Services -American Arbitration Association (their contract with consumers does not allow lawsuits but it is inexpensive for consumers to begin arbitration proceedings) If you read through their reviews here, on the BBB, and other sites, it is clear that they follow a very specific pattern of behavior and this is exactly what they have done to me on two separate occasions. 1) Customer submits a claim for service. Days go by. 2) Customer submits another claim because there has been no response from Home Service Club (or the customer calls to follow up on the first claim) 3) Home Service Club reluctantly schedules a technician to assess the situation. 4) Home Service Club finds some way to deem the issue a "pre-existing condition" and deny any coverage. Keep in mind, all mechanical systems have a limited lifespan so technically they can and will call anything a pre-existing condition. 5) Customer is frustrated/tired/etc. and needs the system repaired/replaced urgently and they pay out of pocket for repair. This releases HSC from any obligation to provide any service. 6) If you challenge them in any way or post a negative review, you will be accused of "slander" and "bullying" and your account will be locked by the "fraud prevention department. They will offer to extend you a "courtesy" in order to remove the negative post. In my case the courtesy was nothing more than a nominal discount on a total system replacement ONLY if I agreed to contract with them directly and pay them directly (by providing a credit card authorization form) for the replacement. ***Original Review 12/8/17*** THE ABSOLUTE WORST. Horrible customer service. I cannot fathom that the positive reviews on Google/Yelp/etc. are actually legitimate if they treat their customers even close to the way that I have been treated by HSC over the past few months. Bought our house in December of 2016 and purchased a warranty through The Home Service Club. In August, our A/C stopped working. Called HSC, no response for several days. I followed up and they sent a technician, and then denied any repairs because the A/C condensor/compressor (that big metal box with a fan that sits outside) system had a component installed that they deemed a "pre-existing condition" even though this component was often standard equipment 18 years ago when this system was installed. Had the system fixed on my own dime - no assistance from The Home Service Club. Fast forward to November of 2017. The furnace exhaust smelled funny and I wanted to be sure that my family and I were safe. Called HSC and they DENIED the claim because they said that the entire heating and A/C system had been previously disqualified and the systems had "shared components" (i.e. ductwork). So even though the two systems can operate independently of one another, they still found reason to again deny a legitimate repair. They refuse to connect you to a manager or department head to discuss an issue and require that you wait days for a call back. All calls will come from an employee with little knowledge of the systems they are discussing and no real authority to authorize anything. This company really should be ashamed of themselves for preying on unsuspecting new home owners that think they are protecting their investment. I wouldn't be able to sleep at night if my business treated our clients this way. Truly shameful! Stay away from these guys.

I have experienced nothing but poor customer service from HSC. The list of issues that I have experienced runs the full gamut, including (1) requesting service and not receiving a call back until one week after the service request was made, (2) waiting no less than 10 minutes for a customer service representative to answer when calling the 800 number, (3) being dissatisfied with the vendor response upon being assigned, and (4) a lack of follow-through when offerings have been made for resolution of a problem. I will address each issue more specifically below: 1. I once requested service via the website using their submit a claim link. Despite the service request having been submitted, I heard nothing. It wasn't until a week (or perhaps a couple of days) later that I received a call from HSC, asking whether I still needed the service work that I had originally requested. It was a plumbing issue, so for all they knew, my home could have been flooded. Although the customer service agent did apologize, there just seemed to be no excuse as to why so much time had passed before I received a response from HSC. 2. Each and EVERY time that I have called HSC, no matter what time of day the call was made, I always wait on hold at least 10 minutes before the call is answered by a customer service representative. It is unacceptable. I do not know if their call center is under-staffed or they always are experiencing a high call volume, but that is the first red flag about respect for their customers' time. 3. Most times when I would call to make a claim for service and I was made aware by HSC that a vendor had been assigned (I'd estimate 4 out of the 6 claims), it would take at least 2 days to receive a call back from the vendor to set up an appointment for the service, even when the claim was listed as emergent (due to having a 1 year old at home and having mostly HVAC issues). I have, at times (at least twice), had to call the vendor instead of waiting on them to call me because the days would continue to roll by and the response had not yet come. 4. I understand that with any home warranty company there are limitations as to what they will not cover and that is to be expected. I was unaware that HSC did not cover mismatched HVAC systems (one brand for the air handler inside and a second brand for the unit outside). My upstairs unit had been previously deemed eligible for replacement, but because the system was mismatched, they would only provide me with a "good will" credit of $845 toward the replacement of the system, as to opposed to the full percentage they would typically cover. At the time, my family was not in a position to pay the remainder of a nearly $7000 replacement cost, so we declined the replacement. Subsequently, that same system continued to give us problems. On a Saturday with hot and humid Virginia weather, I called to make a claim that our upstairs unit was not cooling and that the claim was emergent. I asked for a callback the same day, but did not receive a call back until the next day, as I anticipated I might (or if not later) just given the track record of responsiveness that HSC had demonstrated in the past. Given that fact, we sought out a company on our own to try to have the system repaired that same day because there would have been no way for us to stay in the home overnight given the temperatures. That was done and received a receipt for that service completion. When HSC called on Sunday to say that a vendor was assigned and we'd have to wait for the vendor to contact us, I told them not to bother because we had someone come out to make the repair already. The customer service representative with whom I spoke advised for me to submit the receipt for consideration of reimbursement (total of $233), which I did. Subsequently, my husband and I decided to go ahead and replace the system because we'd had so many issues with it and it was original to the home (20+ years old). We did not go through the home warranty because we'd just paid $200+ for the repair and didn't want to pay another $100 deductible to potentially now be told that the system was fine and not eligible for repair. But, because we'd been previously offered the good will credit, I, again, called HSC to inform them of the system repair and was told to submit the receipt for reimbursement, which I did. With each of those receipt submissions (one of 8/24/17 and the second on 8/30/17), I anticipated that I would receive a call back within a week or so. I did not. I called HSC twice during the week of 9/11/17 to inquire about the receipt submissions because I still had not heard anything. I was told that someone from the HVAC department would get back to me because there was no way to directly transfer to that department. So, again, I waited. I called this week (week of 9/18) to again inquire and was told by the customer service representative, so placed me on hold to figure out what was going on that I would not be receiving the reimbursements with no true explanation. I ultimately had a supervisor call me back upon my request and she said that I would not be eligible for reimbursement for either the service work or the system replacement (not even the good will credit that had been previously offered) because I used a vendor with whom HSC does not have a contract, and as such, there would be a liability issue. I don't understand the liability argument, given that HSC claims to warranty products and systems that more than likely have been installed by a vendor (not one of their own) when a homeowner initially begins their contact with their company. All in all, HSC has poor customer service concern and is looking for any loophole to not live up to their end of the bargain, despite never being late or unresponsive when asking for the payment on their end.

I filed an emergency claim with Home Service Club Warranty for a leaking hot water heater on June 3, 2016. Eight (8) phone calls and three (3) online request over four (4) days no one contacted me about repairing/replacing the hot water heater that was flooding the basement. The water heater was leaking into the basement during this ridiculousness. To date I still have not received any communication from Home Service Club Warranty or a plumbing company to make the emergency repairs. I ended up replacing the hot water, repairing all the water damage and mold myself. If you are considering using this company - you have been Warned!