The Home Service ClubReviews of hscwarranty.com

I submitted a service request for my home A/C system issue on 5/27. It's been two weeks. I called HSC many times. My calls were cut off multiple times after I held the line for 40+ minutes. So I had no choice but left my call back number. Sometimes HSC representatives did call me back. Every representative asked me to hold the line for a few minutes while they checked their internal team on the status, and then came back telling me that the team were diligently working on assigning a local contractor and urged me to keep my phone line open for a call from HSC to schedule an appointment. This has happened probably 10+ times. One time a representative gave me an alternative solution - asking me to provide a list of local contractors. Within an hour I gave her the list of ~15 local A/C repair companies/contractors including their numbers. Yet still no progress has been made since then. I requested the attention from a supervisor. I was told the request was filed but I haven't got a call yet. HSC representatives were all saying because of CV19 some contractors hesitate to work. But in my neighborhood home improvement projects are pretty active. I saw multiple A/C companies worked for our neighbors. I don't want to waste my time complaining about HSC, but I don't know what else I could do to get them to work on my case. It's getting fairly hot some days in MA now. It's very difficult to work at home without an A/C. So ATTENTION PLEASE HSC!!!!!!!!!!!!!!!! Is there a way to get my contract money back if they fail to provide the service based on the contract? I am truly amazed by the luck of those who rated their experience with HSC 5 stars.

HCS refused to pay my claim. Initially, they told me to use a contractor, Pinch a Penny ("Pinch") to evaluate my pool heater that wasn't working. Pinch advised that there was a mechanical failure. Subsequently, I received an email from HCS saying my claim was denied due to physical damage. I talked to Pinch and they reconfirmed that I did not have any physical damage, rather it was mechanical failure. HCS has no basis to deny coverage. I believe that they are intentionally committing fraud by not honoring the policy.

This company is a joke. I switched to them after seeing stellar reviews and their more comprehensive policy for the same price. Sunday I filed a claim that my furnace was out, which means I can’t use the AC. They claim to still be processing the claim nearly a week later. If I knew they were going to be this slow I would have stuck with the prior company. I would not recommend anyone use them or switch to them without keeping their current policy active as you can’t depend on this company.

Biggest bunch of crooks I have ever seen. Bought a $600 policy when we bought our home for appliances and systems. Fridge door malfunctioned and would not seal shut within 2 months. Filed a claim and was promptly denied saying the fridge door was not covered. Fine. We paid out of pocket and replaced the hinges of the door. About 6 months later the fridge motor failed and stopped cooling. Rattling noise in the back and called them for a repair. Paid $95 service fee and had their mechanic look at the fridge to determine the circuit board/regulator was broken and needed replacement. They then promptly deny this claim too. Explanation? That the first problem likely caused the second problem. I decided that we would never ever purchase a renewal from this company. They will take your money and never provide a service. Very disappointed. Shame on you HSC. Please contact me if you care about your customers because you just lost one permanently.

Why am I getting jerked around by your company??? I paid for a year of service upfront in Jan 20 and now my water heater is leaking since May 1st I filed a claim on your website about my water heater leaking and no response. I called on May 4th and they said the will call me back and nothing again. I call again on May 6th and they said that there Plumber was supposed to call me. They gave me the number so I could set up a time to fix my water heater. I called the Plumber and he never heard of me and then ask who the company was and I told him He then said he wouldn’t do business with that company because they didn’t pay him for last job and apologized. I called the company back and they said they would call me to reschedule a Plumber and nothing again. I called them back again on May 8th and asked for a supervisor. They told me they have to have him call me back and now 6 hours later and at 4:55pm I have been on hold for 28.30 minutes and nothing again. Well now that is is after 5pm the voice mail told me to leave a message and they would call me back. How the hell do I get my water heater fixed???? My Contract Number: 282927

I purchased a home warranty plan in Dec. 2018 (I got all the bells and whistles). I never made a claim until last month, March 2020. I have called numerous time (put on hold for over 1 1/2 hours at a time), left messages, etc. I never was able to get a plumber to come and service my main bathroom. This company's phone system will put you on hold and never answer you and/or drop your call. BUT when I called the "Get a Quote" number, the company representatives answer immediately! In short, I filed a consumer fraud complaint with the New York Attorney General's Office (since this company is from New York). I ended up having to pay a plumber, $375 to take care of plumbing issue that was covered under my home warranty plan with The Home Service Club with my deductible being $95. Don't purchase this company's plan, you will literally be throwing money away!

Please be aware that this company is running a scam. I have had two issues since I purchased my coverage, and have had no success with hsc whatsoever! The first was with my refrigerator. Got through to hsc, and started the claim process. Never got a call back, and then the employee we spoke with no longer worked there, Full voice mails etc. we hired a repairman who serviced the fridge the same day.. I now have a broken water heater. Came home to a smoke filled house, and water on the floor. Today is day 4 without hot water, I am still waiting on a callback from hsc. This house is a rental property, and I live 800 miles from it. I will be leaving tomorrow and will not be back for well over a month.. it’s looking like I will have to purchase a new water heater and do the repairs myself. After many calls that make you want to throw your phone through the wall, HSC has done nothing to resolve any of my issues.. they said I had to submit my home inspection report, and I supplied it, I’ve spent many hours on hold with absolutely no success. Please do your homework before choosing a home warranty company. My wife is a realtor who will never send another client their way.. she will also be letting all her lenders know. We should have a class action lawsuit against these CROOKS!

If there was a way to rate The Home Service Club (HSC Warranty) ZERO, I would. This is a terrible, unethical, unscrupulous company. I have been trying since September 2019 to have two claims processed. I have called countless times and been put on hold for over 2 hours, until the line drops. Customer Service never comes back on the line. This happens no matter what time of day, no matter what day of the week I call. Emails have gone unanswered. Voicemail boxes are full so if you do by some miracle reach an extension, you can't leave a message. Even submitting a request through the portal yields no assistance. On the one occasion of being able to reach a Customer Service person, she obviously had no training nor construction background and tried telling me that our full priced, cover-everything warranty wouldn't cover a broken angle stop, (the Claims rep didn't know what an angle stop is). Oddly enough, it is listed in my 15 page contract, (page 4, #4, line 1), that it is covered. At that point, I asked for a Supervisor who assured me she would get that claim and a claim for a toilet replacement processed. The Supervisor even went so far as to tell me to call her when the plumber was on site so she could authorize the repair. The plumber was on site waiting for 2 hours and I never could get through to the extension. When I called back repeatedly and asked for Customer Service, I was left on hold with no one checking back on the call. I sent emails while I was on hold and I never received a response to our emails nor could I get through to anyone in Customer Service to help me. This Supervisor did call me back MANY days later and asked me to email the invoices. I did. Twice. There has been no response to us or the plumber by either phone or email. We are now at March 2020, and we have had no response to phone calls or emails requesting cancellation and a FULL refund. Stay as far away from this company as possible. We will. And we warn everyone we talk to do the same. We have owned homes before and had other home warranties but never dealt with this level of dishonesty, gross incompetence and scam tactics. We requested a full refund but can't get any response from this company. Ironically, they are somehow able to send us advertising and marketing emails and offers while failing to communicate with us about our claims or written cancellation and full refund requests. I personally have never given a company a bad review, publicly or otherwise so this is a first and they certainly deserve it. I have learned that their actions are repeated over and over again against one unsuspecting customer after another. Check out what the Better Business Bureau New York has to say about the pattern of complaints that, not surprisingly, sound exactly like my experience. Save your money and choose another company that cares about its customers and the service it provides. Because ultimately, that is the only thing a home warranty has to offer; service. 4-7-2020 - Here's an update....I finally received a call from this company on 4-6-20 when I once again requested a full refund. Then I received a call from a Supervisor on 4-7-20 who offered to provide a pro-rated refund as of 4-6-20 amounting to a few hundred dollars. She completely denied existence of the refund requested in December since "the employee is no longer with the company" even though I sent an email in December 2019 to follow up on my cancellation request which I had left on two employee voicemails which conveniently, they don't acknowledge. And they tried to blame COVID-19. Really? The good people and viable businesses of New York are not a reason to blame your shoddy business practices on. The stay-at-home orders for New York were not issued in December 2019, they were issued in March 2020. So, they are penalizing customers who requested cancellation up until the day that some HSC representative finally contacts the customer back. Scam...scam...scam. And, they never paid the contractor either.