The Home Service ClubReviews of hscwarranty.com

One star is way too many for this home warranty company. I cancelled contract 2 months ago and have yet to receive a return call, as I was told I would receive, or a check for the unused portion of our contract. Prior to cancelling, I tried on 2 occasions to have service done. One, in the middle of a Chicago winter, was going to take 2 weeks to get a heater repair started. The second was an unseen, by a technician, microwave that was deemed not fit for repair and needed to be replace. My part of the replacement cost was unrealistic and their quote came straight from the Lowe's website. It was in the midst of covid, however, they failed to check with Lowe's. If they had they would have found out, like we did upon checking with Lowe's,that their installation team was not available to replace the microwave. Endless hours, yes hours, on hold trying to get to speak with someone, anyone. I don't trust that they will call me back if I do leave a call back number. Unable to ever get in touch with anyone in accounting or cancellations.

Stay far away from this company!!! It is a SCAM!!!!! Sales department is the only department that isquick to answer. If you need to file a claim, you are on hold at least 15 minutes and then it hangs up on you. When you finally get through, they will sent tech out you pay your service fee and 3 weeks later you will still be waiting for a resolution. If you do happen to get through and ask about your claim, they will tell you the same thing (we are customer service and it shows that they are working on it and that they will send an email to let them know you called in about your claim) and nothing gets done. They are just wasting your time. Save your money!!! Look them up on the better business bureau and you can see all the complaints they have. They are under home service club in New York,NY They are even going as far as blaming it in the Covid 19..😡😡 look on FB website, same complaints are posted way before covid 19..😡😡

In 2019 I bought a HSC warranty for 2 properties and I wish I hadn’t. I paid over $2k for each 5 year warranty and wish the service was half as good as the sales pitch. The first time I made a claim on the furnace was a disaster. It took months to get a qualified contractor to assess and fix the problem. The first contractor who came out tried to sell me a new furnace and improperly diagnosed the problem with the brand new thermostat. After months of me calling and emailing, I was finally able to get service. I went on LinkedIn and looked up names and emailed over 20 executives at HSC and only one finally responded and escalated the claim. As a result of that poor service, I canceled the other warranty and 6 months later I am still waiting to receive that refund. HSC doesn’t have an established network of contractors (at least not in chicago). I just filed a claim recently for the AC and they could not find a technician to work with them. I finally recommended someone who has been assigned to the claim. The claim still hasn’t been authorized and it’s been over two weeks. You have to have a lot of time and patience and be able to suffer through not having heat or AC with HSC. I would not recommend them to an enemy. I have had warranties with 3 companies and HSC is at the bottom of the list.

Do NOT do business with these people. They are complete crooks and do not abide by their contracts! Our air conditioner condensor coil had some leaks which developed and they dispatched their contractor who advised in fact the unit was leaking and should be replaced. He said it was normal wear and tear (which is covered in their contract) and that we should proceed with our claim. When they received the claim, they claimed it was "physical damage" which is NOT covered under their warranty. When pressed for an example of what might cause physical damage to the coil, they could not give any explanation. In speaking with the supervisor, Sofia, she advised she had no technical training and could not give us any answers, but that the case was closed and they would not be honoring our claim despite their contract covering the EXACT problem that we were having. We asked to speak to the person who makes the decisions and were denied as Sofia is apparently the highest supervisor they have and she does not have a boss that she can disclose to us. Complete and total fraud. DO NOT spend ANY money with this company. NONE. Not a cent! Further, if you have, please call to cancel your contract and get reimbursed on a pro rated basis. The money you get back will be better off spent elsewhere.

I would give this less than one star but that isn't an option. I purchased a 5 year warranty from the Home Service Club in July 2019. I had an issue with a microwave and submitted an online request for service. 2 Days later I received an email from Home Service Club asking about the dishwasher problem. REALLY! The microwave fixed itself so I cancelled the request. I was so disappointed with the response time that I cancelled the warranty. That was April 2020. It is now June 2020 and I have not received a credit refund from the company. I have emailed - called - on hold for up to one hour - call disconnected - on hold for another hour - call disconnected. After several phone calls - I was told several excuses... For example, the Home Service Club was contacting the State of Arizona to get approval - to the bank issued the credit and they are looking for a tracking number because I didn't receive a credit. Today is June 16, 2020 and I have NOT received a credit from them. Remember that my account was immediately cancelled / online account was disabled back in April, 2020. Best of luck if you attempt to get service or a refund from this company. I hope your experience is better than mine.

You will never see many bad reviews from The Home Service Club because they will make you take the review out in order for the warranty to take place or even pay you to take it down. First time I took money from them to get the job done and have my policy go into effect, this second time they are offering me $1000 but I am just fed up with it. I call this bribe in order for my policy to go into effect every time I have an issue. They took more than a month to just show some concern about my case that was being tossed from one person to another with no outcome at all and lack of professionalism. For these reasons I am canceling my subscription.

I have now been 28 days without air.....have been getting nothing but runaround and excuses...i have asked 8 times for a supervisor to call....one finally did and after 23 days she said they were going to send another contractor out...has not been done yet....today supposedly another supervisor is going to call to fix the issue....this company is horrible...I do not see how they stay in business....yesterday I filed a complaint with the California Insurance Commissioner....im in California and its HOT!!!

It dead of winter called to have a part replaced on my furnace, Repairman never called, never came. Called HSC, they said they would submit the claim; same results. Called and left messages to HSC they never return my calls.