The Home Service ClubReviews of hscwarranty.com

I currently have 5 open service requests with them. I call them daily and this is a normal response. "We have assigned a repair technician to your case. Have you been notified?" No I was never notified by email or phone. I then call the technician and they have never heard of HSC Warranty. They then call HSC and call me back and tell me that it sounds like a scam. Similar experience with another company. They were not notified, but when I call them they tell me that HSC is horrible and they don't work with them. Another company says that they will send a plumber. Then the next day call and they say they can't come because HSC won't pay them a reasonable fee. You can submit service requests online but there is no way to check the status online. You don't know when a technician gets assigned unless you call them. They say they call and send emails but I have NEVER received any calls or emails from them. This is a very frustrating situation because you buy a warranty to take care of things that break but this company has yet to follow through without a lot of work on my part. They so far have fixed one thing, my dishwasher. Today when I called they apologized that it wasn't fixed but this was the one thing that was fixed. Tom the support guy was amazed, "Your dishwasher was fixed? Did you pay the fee?" Yes, I told him. (They have a $65 fee for each service call, yes I paid it and the dishwasher was fixed.). Scam or inept? Hard to tell. If it's inept, maybe they can get better. Fingers crossed.

Currently pursuing a lawsuit against this company for home warranty fraud, catching them in flat out lies and denial of service in an 11-month battle to get our freezer fixed. I would never recommend this company and the anguish it has caused our family.

YOU GUYS ARE BIG RIP OFF. Took money for warranty and made me pay for SERVICE CALL on JULY 27, 2020. Making us call you 3 to 4 times a day for update and never gave us update since last 10 days. Every time I call it's all BS stories. NO CALL till today from APPRAISAL Department or supervisor. Supervisor ticket was also raised. 913448. Call me immediately with status on the service call made on July 26, 2020. WORST F*** COMPANY I HAVE EVER WORKED WITH. Please don't buy warranty with them. My no. 703-789-4996

My family has used there services for over twenty five years but their customer care policies don’t seem as important anymore. I have had good experiences in the past but when I really needed them to listen....they let me down. All they cared about was that I signed an agreement and that was that....to bad for me. I had a flat roof replaced because of a leak and their contractor told us it would never leak again. It has been just over 5 years ago and it’s leaking again.....to bad for me. They even told me the Toronto Roofing Industries had gone out of business. All their contractors also complain that Homeservice takes a big cut so they have to quote higher. They push how great their Club wil be there to help you down the road but they are empty promises. I will never deal with them again and I do not recommend signing up for their membership

1st claim for dishwasher. Their rep says that they have an internal formula that is not part of their contract that allows them to deny paying ANY cost for my replacement unit. Since the value of my dishwasher is zero they are offering me a courtesy credit of $100 if I purchase from Lowe's which happens to be most expensive brands... So I paid over $600 and just moved into my very first home to get ripped off in a whole new way from these people. Yeah they are somehow claiming to be honoring their contract.

I have been a customer for 5+ years. My first claim was for my AC unit that went out. The claim was denied because the complete system wasn't from the same company. The unit was in the house when I purchased it. If they are that specific, they should inspect and let you know if you're not eligible prior to taking your money. I figured that was a fluke and stayed with them. Now, my second claim is for my refrigerator that won't cool. I filed the claim online and didn't get a confirmation that was supposed to be automatic. I called and waited online for 40 minutes to get the confirmation. The next day, they called and assigned a technician. The technician called me at the end of the day, but wouldn't schedule an appointment because they told him the wrong service fee. I called HSC back and waited on hold for over 20 minutes, to be disconnected. I called back and opted for the call back option. They returned my call late that evening and said they would contact the vendor with the correct information. He wouldn't answer their calls, so they left a vm. The next day, I left vms for the vendor, who didn't answer or return my calls. Now the 4th day with no refrigerator and after throwing away all of my food, I call the vendor from another phone. He answers, but refuses to schedule an appointment because HSC owes him money and he has to resolve that first. I immediately call HSC to try and get another vendor, so I can get someone to at least come and look at the refrigerator to start the repair process. They try again to contact the vendor, who does not answer their calls. Now, the vendor has been dodging my calls and their calls for 3 days. They refuse to give me another vendor or allow me to get my own. They say that they have to speak with him first. How is that going to happen if he's refusing to answer any calls? As the paying customer, I really don't want to be caught in the middle of their vendor issue. I just want to be assigned a new tech, so I can get the service that I pay for. I asked to be transferred to a supervisor and they said they can't transfer me. They can only open a case to have a supervisor call me back in 24 to 72 hours. What kind of business treats their customers this way? Why am I in the middle of a billing dispute with their vendor. It's been 4 days and I still don't even have an appointment to get my refrigerator fixed. Don't they know we're in the middle of a pandemic? If it was a washing machine or dishwasher, I would probably be more patient. But, I need to go shopping and replace the food to feed my family. That can't happen without a working fridge. Clearly I have wasted thousands of dollars and will now have to pay to get my own refrigerator fixed. I could've bought several appliances for the money I've wasted with this company over the years. I don't believe the positive reviews. Their policies and customer service are horrible!

I am a senior citizen and owner of a small condo in Florida. I invested in a home warranty with this company in January 2020 at a cost of nearly $600. I trusted they would ‘have my back’ as they advertise. In March I put in a request for service on my air conditioner. For 3 weeks I made numerous calls, waiting hours on hold, made online inquiries and no one ever scheduled the service or even called me back. On April 13th, I finally cancelled my contract and was told I was entitled to a full refund less $45. I called an AC company myself and my AC was up and running the next day. Now 3 months have passed and I have not yet received my refund. I have sent emails to which no one has responded. I have made numerous phone calls trying to speak with someone who can help me. At first, the person who answered the phone said a refund would take 2-3 weeks. Then it was 4 weeks, then 45 business days. Now it has been 3 months and I want my money back. I don’t believe the positive reviews printed here. I don’t see how this company stays in business. It is the absolute worst experience with a company I have ever had.

I placed 2 service requests last Wed Jul 1st and have followed up a number of times this week to see who will be able to service me and I have received very limited responses back from your team. The initial 2 names I was given on Monday apparently do not work with your company due to non - payment. I would greatly appreciate it if you could point me to the correct department who will be able to provide the contractor names who will be able to come and perform my repairs.