The Home Service ClubReviews of hscwarranty.com

HSC Warranty did it again. I have eight properties on contract with them and service started on 4-7-2020 I recently had an emergency call from a tenant and his water heater broke. It was bubbling water from top. Called a plumbing company and got a quote for about $3000. I tried to call hsc to get an authorization and no body ever comes on phone. My tenant was threatening and I even offered him to go to a motel for a night. But the I was not sure that hsc will in time. I got the water heater replaced thru my handyman for the cost of Water Heater at home depot plus $600 for installing it today Augut 25, 020 HSC refused to honor as it was unauthorized repair If you have an ongoing contract, cancel. I you are getting the service, tell me how I have talked to Stephanie Sanchez, Stacy Clark, Lori Reid, and others in HSC

Like what some of the other REAL clients have said, this is a company that you must stay away from at all costs. Having no warranty is actually much better than having anything to do with them. They will do everything in their power to make you pay whatever it costs to repair your appliances on your own instead of having to go through their useless customer service representatives. After filing a service claim in 2019 and waiting more than 6 months to hear from them, I finally call them again to find out that they do not recommend repair and instead suggest replacement of the appliance (microwave). A whopping $50 was their value of replacement! After 6 months of wait time and absolutely zero contact this is the best that they can offer. Although the company claims that there is no appliance lifetime requirement, they will not fix appliances past what they deem is the average lifetime and will reimburse you for the depreciated value of the appliance: a joke! They will also make you pay all the visit fees and then ask you to dismiss the repair representatives until they decide whether or not to approve the repair or rather look or generate fine print that negates their responsibility. Beware they will take your money and do every single thing to keep from repairing or standing up to their claims. Save your money for your own repairs! Last interaction with them was this morning for the repair of washing machine that they also deemed was not covered because it was due to an electric surge. This is an absolute lie because we were standing next to the contractor as he explained the cause of malfunction due to normal wear and tear. So not only do they take your money they will also make up their own stories and act upon them. Contract: 288105 Washing machine claim #674737

Wow. My dryer died and they couldn't even get a repair person to call me. After 10 days they said that I could try to find one myself. What?!? The customer service was awful, long wait times on the phone, NO customer service on the weekends or at night. They didn't call me when I left voice mails or answer emails that I sent. Nothing. I cancelled and bought a new dryer. When I cancelled, they didn't even try to fix the issue so I never heard from a repair person. WASTE of time.

I have had many home warranty services over the years. This is by far the worst! I tried to have my range fixed. So they send a company and say they have to replace my ignitor. The Home Service Club says that it is an electrical issue and cannot be replaced, so they offer me a discount on a new range. After going around in circles for a few months, I hire my own technician, who replaced a 25 dollar switch in 30 minutes on the spot! The range works perfect. Now the worst part is that I am trying to cancel my contract with them, they won't even let me cancel! They say I have to wait 30 to 45 days to cancel a bad contract with them. Tina was especially rude on the phone saying their company did nothing wrong. The whole episode is unbelievable. I have had many other home warranty services that have worked on my ranges. I have NEVER dealt with this poor customer service. I would avoid this company at all costs!

I am a real customer, with HSC policies on THREE different properties, based on these reviews. These reviews must be fake or bot generated. Customer Service agents are customer facing, answer the phone but know nothing and have to 'contact the proper department'. 5 of my 6 issues were not covered (sink faucets, shower valves, slow draining sink's) . Once you file a claim on-line, there is no way to check status on-line without calling in, to those same polite but unhelpful agents. NOTE that the $65 call out fee is for diagnostics, even if your issue isn't covered. The work won't be done the day the technician finally arrives, but instead will be scheduled later, and only if Home Warranty Club approves the claim. (1675) 281400 (2712) 281402 (24) 281405

This company is not a scam but has terrible customer service. I have had a broken HVAC since 10 days but with no resolution or even an indication what the next steps are. I have called every day twice and I keep getting told that the “proper department” is looking at it and they will call me back. At this point the senior management should look into it before enough consumers join for a class action against it for risks they are exposing children’s and elderly to in summer months with these delays.

Absolutely the WORST warranty company. Beware they will never repair your appliance. They checked my refrigerator after a service request callm and said this particular issue is not covered. So I end up losing $95. I have put an A/C service complaint and 3 weeks now nobody has shown up, even after more than 25 calls and I have given up. Their call center is a joke with 30 mins wait time and then you are cut off. you leave call back number and no body calls back. Please do not waste your money with this SCAM warranty company. They just take your money and literally cover nothing when time comes for repairs.

I purchased a warranty well over a month ago. After many many many attempts on line and telephonic, I never received anything. Not even an e-mail. I was told numerous times that they had not assigned anyone to my claim and my issue was expedited (still nothing). I tired to cancel my contract only to be placed on hold and no one came back to the phone for over an hour. Finally I was told 30-45 days for a refund.