The Home Service ClubReviews of hscwarranty.com

Typical insurance company: first response is to immediately deny claim, even when clearly listed as covered in policy details. $95 deductible for every service call, then a denial of coverage - absolute garbage customer service. This is my third time trying to get HSC to cover repairs, and each time I have to go back & forth just to make them honor the policy. I’m sure some people have had good results with them, but I find it extremely sketchy that the overwhelming majority of “5 star” reviews are from people who have only written one review... and it’s for HSC - okay yeah, not suspicious at all...

The home service club Horrible Company! They are quick to sell you a plan but when you need them don’t expect them to be of any service. My dishwasher went out 5 months into our warranty and I opened a claim and was told a technician will call to schedule a visit. After 3 days of hearing nothing I called them just to find out they haven’t done anything with the claim because they didn’t have my home inspection on file. No where does it mention that you are required to provide that in order to receive service, and quite honestly I feel like if they want to evaluate the condition of the house they should send there own team. After sending the home inspection 3 days went by and still nothing. I called again and was told that they don’t have my home inspection but they are looking at replacing the dishwasher and I should be contacted by the offer department with an offer. The reason they agreed to replace the dishwasher is because the error code I received was that the circuit board is out and those parts are no longer available. No one can tell you how long it will take. Seems like they are trying to tire you so you end up going with a different plan. Two extra days have passed and no call. When I called them to ask to speak to a supervisor I was given a handful of excuses: “they are at a meeting”, “I can assure someone will call today”. I decided to not hang up until I spoke to a supervisor. After 2 hours the rep came on the line and said: “someone will call you back soon, good day” and hung up without giving me a chance to speak. After 2 days I was contacted by a supervisor to advise the they offering me $100 to replace the dishwasher. My dishwasher MSRP is $1399. They told me that because it is 6 years old (that time is from when it was manufactured not the purchase date) with the depreciation comes out to be $100. They claim that buying that dishwasher new at the time it came out would cost $550- again NOT TRUE. So bottom line, they will cover your appliances however only if it is a mechanical issue, and will reimburse you for the actual cash value they see fit (after depreciation). I tried to cancel my policy but they just ignore you until you give up.

I purchased a 3 year warranty less than a year ago. A couple months later, my washing machine broke. They would not repair or replace it, just give me a 200 credit at Lowes toward a new one. Two months later, my master bathroom shower starts leaking. Took a week to get some one out, and then another week for them to deny the claim. "Corrosion" is not covered. It seems that nothing is covered. I cancelled on July 20th. They said I would have a check in 4 to 6 weeks. It is Sept 30th and they still have not issued a check. Oh, and my "scheduled" refund, if I ever get it, is less than 2/3rd of what I paid, even though I had the policy for around 6 months and they paid out nothing. The only reason I am cancelling is because they refuse to cover anything. Don't throw your money away!!!!!!

Pathetic service.. i have cancelled the contract on 23rd July 2020 and still waiting for the refund. The customer care doesn't really care. All they says is they have messaged Refund department and they will get back.

A fast talking salesman persuaded me into getting 3 1/2 years of coverage. First call was a garage door which was not covered because it involved the garage track. Second call was the garbage disposal which was not covered because it was under a year old and I had to deal with the manufacturer. Third call was a leaking water heater which I had repaired myself after three days of calling and getting no response. Fourth call was a leaking refrigerator which was not covered because it involved a hose to the ice maker. Fifth call was a broken electrical outlet which I replaced myself after two weeks of calling with no response. The sixth call was a broken faucet which they did put me in touch with a plumber after 10 days. The plumber replaced the faucet and two weeks later I received a call from HSC saying I was responsible for the $380 cost. The seventh call was to cancel my policy and request a refund for the balance. I am still waiting.

This is my very first time with HSC and the first time to request service. My AC stopped working, I requested service on Tuesday. On Wednesday they assigned me to a contractor which I have to call and schedule an appointment. I called the contractor the same day who gave me an appointment for Friday. I waited and waited on Friday no one came. I called back no response I called HSC they confirmed that the contractor is going to call me back. No one calls. I called back HSC, they said that they will try to reach the contractor and if he is not available they will assign me to another one. No response or follow up. Then by the end of the day the contractor left me a message stating that they wont be able to help me and that my home warranty have to find another contractor. On Monday ( today) NO RESPONSE. I called HSC and narrated the whole story for the 4 th time and they answered the sane thing “ we will follow up with the contractor and will let you know “ . I told them please cancel my contract. I will return back to my old home warranty a bit pricey but I don’t need to communicate with contractors at all. They do that and schedule the appointment for me. PLEASE BE AWARE YOU WILL WASTE YOUR TIME. I regretted it. Today is 9/4/2020. No reponse has n my canceled contract since 8/24. No refund.10 days ago I got a voice message from Laurie from the billing department left me her extension to call her back. I immediately called back because I need my refund. Her voice mail box is full and not accepting any messages and not answering the phone until yesterday 9/3. I left her a message to call me back and that I tried to call her but no answer and no way to leave a message. Today she called me to tell me that the refund will take 30 days!!! AND THAT HER VOICE MAIL BOX IS NOT FULL AS I STATED. So unrespectful people. The worst customer service you can experience ... Just wanted to add this part to my review. BEAWARE

Bought a three year contract with this horrible company. One year in we had a problem with an appliance. The coverage was terrible, so we have cancelled the remainder of our contract (which is allowed under their terms). Was told we would receive a refund of approximately $900. After 30 days, we had not received our refund. Called back and told it would be 60 days. It is now 90 days and 5 calls later all we get is the runaround. THEY STILL HAVE OUR MONEY! Do NOT use this company!! They scam you from your money. Would give negative stars if this were an option. Don’t believe the positive reviews!

I wanted to give a zero star rating but I had to select one to start my review. Three calls and zero resolutions. My water heater quit working. A “service” rep came out looked at the heater. Did not put his hands or a tool on the heater and said he would call HSC. HSC called me back two days later and told me sediment was the issue and that was not covered. How they figure sediment was the problem I have no idea since the technician just looked at the heater, nothing else. My next call A electrical issue - wall socket not working. Technician showed up and after a while it was determined that a ceiling fan mount was loose and caused the problem at the wall socket. He said to get that repaired and the wall socket would work. GET IT FIXED??!!?? That’s why I called HSC. He sure took his $75 and left but my electric failure was not resolved. I found the problem with the fan mount and re-secured the mount. It didn’t fix the problem with wall socket. Then COVID hit. After waiting 4 months I called HSC and told them the wall socket was not working still. HSC said it was a condition due to improper fan installation and they wouldn’t cover it. I informed the the fan was repaired as the tech said but failed to fix the problem. LAST STRAW. August 8th my gas stove top electrical starters began clicking all at once even though none were turned on. I had to unplug the stove top and called HSC. After waiting almost a week I called back and was told to call a technician myself. I told rep on phone I was calling better business bureau and report them she said she would have a supervisor call me back. Never happened so just to aggravate them I called HSC back and said I had not heard from supervisor or a technician for my issue. A technician was assigned and reportedly would call me for appointment. NEVER HAPPENED. So I called them back again to aggravate them as much as they have annoyed me. Today is AUgust 25th. No technician still. To fix my water heater, I called a plumbing company and I have hot water. No thanks to HSC My electrical issue with wall socket is not resolved. 5 months later! My stove top is still not working almost one month DO not get a warranty with this company I will be filing a complaint with BBB and anyone else that will listen.