HPMS Inc. dba The Therapy ConnectionReviews of hpms.com

Great job!!!

Easy trans as action and timely delivery Would purchase again

Great dr and staff

The ice cup works as expected and is a great improvement over ice in a washcloth or in a dixie cup. Delivery was speedy.

Speedy delivery!!

I am very pleased with company rep Jaylene, she processed my order, she was very professional and patient with me. There was some difficulty with product numbers, but she worked through them and placed my order exactly, and I received shippment very quickly.

meh.... Due to the construction on Rt 28, I had to drive around back to access the Building. Since this was my first and last time I was unfamiliar with the building layout. I asked a worker who happened to be outside where I go to pickup am order that I placed online, She pointed to the door and I entered. At that point I was greeted by Broom Hilda, and she asked what I wanted. I said I was here to pickup my order and handed her the printed email receipt. She then snatched the paper out of my hands and angrily pointed out the pickup directions on the email and stated the entrance was upstairs in the front of the build. She then basically yelled at the employee who told me to enter that particular door and then steamed off to get my 2 items. When Broom Hilda pointed out the pickup directions I said I didn’t see those details. I also said that since other customers will be using the back entrance that you should have a simple sign stating where the pickup spot is. Upon her return with my 2 items, Broom Hilda had said that I needed to get a new pair of glasses and then walked away. Normally I would have unloaded and told her to go take a long walk off a short pier.... But I was having a good day (until I met Broom Hilda) and I was partially at fault as I did not completely read the email receipt, so I chose to refrain from what would have been a hostile reply. 3 Take Aways: 1 - Update email receipt instructions so they are more noticeable. Change the font size etc. 2 - In the rear parking lot, post a few decent sized signs indicating the Entrance. 3 - Feed Broom Hilda more grog in the morning so maybe she is more pleasant to YOUR customers and employees. With all that being said, I will not even consider purchasing an item nor recommend the Windham NH pickup location to anyone. Regards

Great place to buy all your medical support aids, I had a problem at first with the sizing chart and getting the right brace for my knee, but the personnel worked with me on a speedy return, and with obtaining the right support brace that I needed. I am very happy with the product I bought and the way that HPMS treated me. Thanks Don Holman