HPMS Inc. dba The Therapy ConnectionReviews of hpms.com

Almost the worst customer support on the planet. Never uses phone, never gives advanced notice and updates of deliveries, you don;t appreciate me at all.

Products did arrive on time. However, I had sizing issues with a product. I called and emailed requesting instructions on how to proceed with no response.

The small gel toe crest is still too big. I have a smaller one that I cannot find a replacement for.

I ordered a Frank Stubbs Deluxe Trochanter Belt - Small (2131S-Small, 25"-35"). However, the belt I have received is less than 35" long itself and can only fit up to 28" so I have no use of it. Still in the process of returning now. As far as I experienced, the shipping and responses from customer service are fast enough. Speaking of packaging, the box was sealed in a soft bad without protection so it got dented.

I received two items. One is the wrong item. I hope they resolve the issue at no cost to me, to earn a higher rating.

In my opinion I am not a satisfied customer

If you didn’t have this product in stock, why did you take my money and then refund? Seems like i you ihr on-line System should communicate better with your inventory control software.

Wrong Product Fiasco I ordered from their website because I try to support Amazon alternatives. But I would not shop with this company again. They sent me the wrong product, it took a bunch of phone calls and emails before they acknowledged their mistake, and then it took another week to get the actual product (which they should have overnighted given their error).