Half Price BooksReviews of hpb.com

I went to Half Price Books, found a book I wanted and checked out. I am unable to drive, I travel by bus and I had other stops to make and didn't want to carry the book around in the open so I asked for a bag. I was told they didn't give bags anymore, but they'd sell me one for $1.99.This is a company which did over $250 million in sales last year and they're too cheap to give their customers a .05 cent bag? I refuse to do business with any company that rips off their customers like that, so I asked for a refund. They asked me for a phone number. I have worked in retail for over 40 years and I know a phone number is not needed for a refund and said so. I was told "We can't issue a refund without a phone number." I left and when I got home filed a complaint with the BBB. They responded admitting that they do have bags they can give customers and that they can issue a refund without a phone number, do I was lied to twice. Then they turned around and lied to me again by saying they don't keep the information needed to issue refunds on file. again, over 40 years retail experience and I have never seen a POS system that didn't keep that info on file. Besides, they had the receipt, I left it, all they would have had to do is void the sale.

I am done with HPB. Today I went to the Northwest Hwy store to sell books. I was told I could not take a cart to unload the car before I got into line to be waited on. Once I had the attendant and the cart, I unloaded and was told it would be an hour and a half wait and I had to physically be in the store for the entire time. When my name was called, I went to go collect my money and was told I had to go to the back of the line again. When I expressed surprise, since that has never been the case before, I was rudely told by the attendant that they had no intention of sweeping all the other customers aside for my benefit. I had four boxes, half of which were hardbacks and was given only $12. You're making a fortune off people like me. When did you decide we were scum to be picked clean and verbally abused and treated like cattle?

Place is a ripoff to the highest degree. Took a massive amount of dvds and blue ray dvds only to get 27 measily dollars. Looked at how much they sell their dvds for which was 5 bucks on up. Don't take your stuff there. You will be disappointed for sure. Then when I went to get paid the dude doesn't even have a 20 dollar bill in the cash register drawer. He gives me 5 dollar bills for change. Just stressed me out all and all. I super hate the place. Bunch thieves. Seriously Don't go there. They will rip you. customer service with no smile.

They are a scam and a rip off. Never take your books there for sale! I worked for 3 days at ~ 50 cents per hour sorting through ~ 500 of my decesed brother's books. He had business, health, espionage, love - relationship, marketing, JFK hard cover, flynn, Tom Clancy, Accounting and many more topics etc. I narrowed the list down to 17 cube boxes for about 340 books. I had to waite 3.5 hours for them to record the books. Average new price for these books would have been ~ $ 20 ( conservatively low ) and they "OFFERED" ME $ 94 or 27 cents per book ( I honestly think it should have been $ 940 but the guy at the counter just said take it or leave it. What was I supposed to do? Take them all back? If they sell them for $ 1 each, that is a 400% mark up from their purchase price! While I was waiting I checked out some Tom Clancy books that were on their shelf and the were priced at ~ $5 for small paperback. That is an 1800 % mark up from the price they paid me. Many of the books were in new condition and many more were in good condition.

I went here to sell my books. I sold three in good condition. I got two dollars. Don't go here. They take your money and give you nothing. Some of the pages in my book are highlighted. They also were talking about the books I sold in poor light. They were in ok condition. I would suggest Amazon. I have a family who uses to get 2 dollars a book a couple of years ago. Now its bad custer service and worse prices.

Terrible customer service. 2 months waiting for my product and when I contacted them they disappeared, not replying back or anything. Unbelievable behavior.

Expensive prices and ridiculous shipping rates. You can't use a credit card with a gift certificate. I was over by 2 cents on a gift card order, therefore, I would have to pay with a credit card. They're getting the gift card balance for free. Never buying from them again, they suck! Staying with ThriftBooks forever!

I have bought hundreds of books from HPB's over the last 10 years many of the latest mysteries to many Westerns and Mountain man books such as the Sackett series. All my books are in good to excellent condition. In the past few days sorted out 130 books out of my collection and drove to HPB's. I first went through the Western section and books ranging from about $3.00 to $5.00! Then I brought in my neat collection in they called my name in about 15 minutes and offered $3.30 for $130 books ALL of which I bought at HPB!!! Thats about 2cents a book! Will never buy again from this bunch!!!