Half Price BooksReviews of hpb.com

DO NOT buy from this seller. First you pay for a product and they displace blame when the package is not delivered to the correct place. They also think so poorly of their customers that someone would lie about not receiving their package for 10$. I ordered a looney toons golden age vol 6 dvd set in very good condition. It said my package was delivered, I looked, my husband looked, and two of my children looked ALL OVER. The mailbox, the tote we have for larger packages at the bottom of our driveway since we live in a rural area, and around the house/property. NO package, I contact the seller and they tell me it's there check with your neighbors, other apartments etc or contact usps an talk to the delivery manager. This is very much their job, my neighbors are miles apart out here. It is not their job nor is it mine to do this businesses job or usps job. Fortunately one neighbor I have never met and do not know where they live, came to my home this afternoon and DID bring it to me, it was sealed, I was happy and relieved and ABOUT to message the seller when I decided to open it first. The UNOPENED package, I opened, then proceeded to open the case. Annn there were NO DVDs, a completely empty case so obviously this seller is a liar, a thief, and VERY shady. Let us get to MORE shoddy behavior now, Lo and behold they have ANOTHER very good used copy of the SAME dvd suddenly at a HIGHER price listed. Just a coincidence right? Doubtful. Again, AVOID, and DO NOT do business with this company they steal your money, send you an empty case and then relist the product at a higher price to likely con someone ELSE and send THEM an empty case as well. Amazon has contacted the seller and I am waiting for a response at this time.

If you have good quality used books to sell, run from half price books location, they will accuse you of stolen books and ask for proof of purchase, they will have you come in and sit just to tell you you’re banned for bring in good quality books, either they low on funds or just plan out racist, but I’m glad I found a total different book store that wouldn’t give me a hassle on the books I’m bringing in and accusing me on stealing books because I come in a lot to sell used books, I rather not deal with half price books store ever again, I’ll take my business else where.

Spent over a hour waiting for their staff to make me an offer. Got $15.00 for 3 boxes of books including signed books, 5 HC Sue Grafton's ABC murders, antique and current books. Waste of time

Ordered a textbook through Abe Books (wonderful company) and the seller was HPB. The book was a great deal but shipping to me (I'm currently in Mexico) was about $40 for the upgraded "faster" service. Well, ordered in August and it's now October and the book has been stuck in customs for over a month. I realize shipping issues aren't HPB issue but their response to me about getting any help has been abysmal and it appears no one is actually reading my emails. Canned email responses from HPB - telling me how to track the item and to contact my local postal service to work out the issue. I paid $40+ shipping on a $5 textbook I needed in September. HPB being the shipper can file a claim through DHL and get their shipping costs covered (that's how insurance works for shipping items but they seem to think now that they've shipped the item it's out of their hands). It's not HPB's fault the shipper had an issue, but the way I've been given the runaround is telling about their company. A note as well: I did contact my local postal shipping service a while back and I was told that since the book hasn't been delivered to me it's not technically my item but still belongs to the shipper and that the shipper would need to file a report so they can look into the issue. So to everyone who is being told to contact your postal service - at least here in Mexico - you will be told you cannot file a claim for a lost item because you are not the shipper/owner - so HPB would need to do this (which they won't because they know it would be useless and waste of their time).

I ordered a book online and it was shipped via US postal service. I checked the tracking number provided in the order details and it stated the item was delivered. However, I did not receive the book. I contacted HPB customer service via email and they said that the item was received and they have proof of it and that I needed to check with neighbors if they have it. Or to call US postal service. I am not going to do that. It’s HPB to have a policy on how to deal with these issues. So, it seems their policy is to say thank you for the money and we are sorry you did not get the item. What a poor customer service policy!

I will not sell my books to them again. They give you nothing for books they will sell with a huge mark up. I'd rather take my books to Goodwill or any other thrift shop for donation, It is not worth the effort,time and gas to go to Half Price Books anymore.

Went to the warehouse sale in Westchester Ohio. What a disappointment. The last one we attended was at the conference center in Sharonville. This was nothing close to that two little rooms and so many people you couldn't even look at anything.

Ordered a 21 CD program with workbook, three separate guides, clamshell case and other materials. What I got was the workbook alone, worth about $5 on the open market, when I paid $200 via Amazon. What A TOTAL RIPOFF. WHO MISSES THE FACT THAT IF YOU'RE SELLING A PROGRAM WITH 21 CDS THAT YOU ACTUALLY HAVE TO DELIVER THEM??? TOTAL BAIT AND SWITCH, OR JUST UTTER STUPIDITY BY THIS SO-CALLED BOOKSELLER. THE WORST.