Half Price BooksReviews of hpb.com

Shipped $400 book in a bubble mailer. Book was obviously dropped, possibly in shipping. Both bottom corners were dented, leather peeling on one corner gold gilding on pages scratched and spine loose. Each in its own is considered major damage to a collecrable book and if were present prior to shipping should have been disclosed and photographes provided. Sent pictures and told the damages are not sufficient and fall under their guidelines for used books.. HPB will not compensate for damage and wants me to pay to return. Same order as above - Book described as no damage of any kind. Book has a filled out nameplate stuck to it. If I want to return I have to pay shipping. Will be filing a claim with my credit card as well as BBB. Good riddance HPB...Oh, and change the name already. None of your collectables are anywhere near half price.

Just brought in approximately 400 books, CDs, VHS videos, and DVDs for Half Price Books to purchase from me. I got a whopping $29 for all 400 items. I got more from my sales at my garage sale than the whole lot they purchased. Scammers. Never again. Should have just trashed them. Not worth my time.

They don't even deserve one star. I had a bad experience with very poor customer service at the Half Price Books located at 5417 S Hulen St, Fort Worth, TX 76132 on December 27, 2021 around 7 PM. I wrote online to HPB customer service on Jan. 27, 2021 that evening. I get an email response from the customer service rep Alex acknowledging my complaint. On Jan. 2 and Jan. 4, 22 I wrote back and ask will the DM please contact me? On Jan.5, Alex wrote back to let me know my concerns were forwarded to the DM. On Jan. 8, I emailed HPB and asked them if the DM will respond? They did not email me back. I emailed HPB again on Jan. 18 and they never responded to my email. HPB DM never responded to my complaints. Alex never emailed me back on the status. Basically, my complaint was ignored and finally my emails were ignored when I inquired to them about a response from the DM. I finally wrote a bad review on the BBB and they had the nerve to GASLIGHT me and LIE saying they were "polite and professional?" They were NOT polite and NOT professional. They were downright RUDE and unprofessional. The rude person who works in "customer service" at HPB who responded to my BBB review did not even write his name (because he's an anonymous coward) when he lied about them being polite and professional. They are NOT. These people are RUDE, UNFRIENDLY, fat, and ugly employees who are demonic and who have no business in customer service. It wouldn't surprise me if they were racist deep down inside too since I was treated horribly since I am an Asian-American female.

I took my daughter to the Half Price Books on Broadway to sell them her complete collection of Oz paperback books, plus 2 hardback Oz books in perfect condition, 2 unrelated books in fair condition (1 paperback, 1 hardback). The Oz paperback books were in perfect, unused condition with no scratches, bends or folds...the spines had never even been cracked opem as they were an unread set. The same set is being sold in "good" used condition for $700 online by another thrift store. However, Half Price Books only paid her $5.61 for ALL the books. Then, they sold the paperback set for $120. That's over 2100% profit made off scamming my daughter. Do not sell to them!

Zero Stars if possible. The Dallas , Tx, ast. mgr. ( Brian) was of no use whatsever. The question presented to him was, "Where's my order ? " The tracking showed the two products coming from different stores and initally being picked up by DHL Delivery and supposedly handed off to the USPS when it gets close to my home. 12 days to go 500 miles is absurd; whereby the ast. mgr. said, "Not my problem, I"m just a flunkie in a book store; next time pay for better delivery options!" What a crime ! I"d have fired the person on the spot for saying such a thing. Then, when asked to speak with the store manager; the lady said, "You can't talk to me that way and hung up." Another fired employee on the spot ! AVOID THIS COMPANY AND GO ELSEWHERE.. THE FREAKISH BEHAVIOR AND LACK OF COMPANY PROFESSIONALISM IS RAMPANT IN THIS COMPANY. FORE WARNED IS FAIR WARNED.

HALF PRICE BOOKS SENT $1000 PURCHASE OF A COMIC BOOK IN A PAPER ENVELOPE AND REFUSED TO HELP OUT WITH THE DAMAGED CAUSES BY THE POOR SHIPPING!!!! THEN WHEN I OPEN PAYPAL DISPUTE THEY HAD THE USPS POSTAL WORKER NOT SCAN THE ITEM SO PACKAGE NEVER SHOWED DELIVERED!!! AND PAYPAL WONT ISSUE A REFUND!!! WHEN I ASKED DISCOUNT ON AN ITEM TO MAKE UP FOR $1000 LOSS 100% DUE TO THEM AND THEIR POOR PACKAGING THEY REFUSED TO DO BUSINESS!! CLAIMING I WAS TO RUDE TO CUSTOMER SUPPORT!!! WHEN IT 100% FAULT AND NEVER GOT TO NASTY JUST UPSET ID BE OUT 1K!!!! THEY LITERALLY STOLE $1000 FROM ME!!!! DO NOT TRUST OR DO BUSINESS THIS STORE!!!!!

Scam. Bought several very good condition books but what I got could be easily found in a dumpster. After complaining they essentially said: "yeah, we don't care. Here are 10% off now get lost".

Having spent thousands of dollars over the past few years and being a loyal customer, I find myself not wanting to go back. Taking books into sell, because I am in a current financial hardship and them not even coming close to giving me what they are worth is a massive insult. I had to take the money because I have no other choice right now and the lack of compassion by some of the staff just put a massive bad taste in my mouth. Of course I am biased because I know the worth of the items I brought in, yet I think they would not know true value if it bit them in the ass. What a joke. I do not have any plans on buying anything from them again when I get back on my financial feet. I am sure they won't loose any sleep or care about my review, but whenever asked about them in the future I will not say good things.