Half Price BooksReviews of hpb.com

At my local Half Price store, I sold them three items - 2 DVDs and a book. They paid me $0.50 in total. That's much less than the value of just one of the items.

Take your business elsewhere. Half Price Books will scam you out of your hard-earned money and do nothing to help their customers. I ordered a book in brand new condition from Half Price Books. It never arrived. I contacted customer service twice over the course of a week and a half and received a reply long after they promised I would receive one. In the reply, they offered no solutions or reparations in regards to the book that I paid for but never received. I sent another email in reply and still have not heard back. This place reeks of scummy business practices.

I ordered a book through Abebooks. HPB filled the order but sent me the wrong book. I contacted them about getting a refund. They said send back the book and we will put a refund on your credit card. I sent the book back and waited till I got confirmation from UPS that they received the book. No refund. I waited a few more days and called their customer service number. Not really a customer service number, just a recording that says work the issue through the website. Sent an email through the website and got a computer generated response saying a representative will get back with you within two business days. Days go by and no response from a representative. Still no refund. I just sent another email but feel like I'm wasting my time. All told they bilked me out of $36, plus the time and hassle of sending the book back. Pretty good scam. I have gone back to Abebooks to work the issue, but so far they seem uninterested as well. Let the little guy pay for our mistake.

On August 30, 2021 I bought a book from HPB for $19.99 plus $2 shipping. They mailed me some random paperback from the 99c cutout bin, instead of the book I actually ordered. After much back & forth, many Emails and wasting lots of time, they decided it was absolutely necessary for me to send the garbage they mailed me back to them, at my expense (another $13.00 in postage). Even though they signed for their package and I received Confirmation of Shipment from USPS, they refuse to acknowledge that they got it and keep asking me to send a picture of the same Confirmation, over and over. Then they ignore me until I contact them again, in which case we go around in another circle. Bottom line is: If you order anything from HPB, they'll send you trash and then hide behind the internet in order to ignore you indefinitely and fraudulently keep your money. 10/5/21- A dozen or so Emails & 2 or 3 phone calls later, still no resolution.

They bought a book from me for 2.50 it’s now there for sale for 125.00. It’s not right.

I was interested in buying an audio drama from their website in July 2021 listed at $9.99. Format was listed as CD/Spoken Word, and the picture was for a 2 CD set. That price seemed too good to be true, and that's exactly what happened. What I received was a cassette, and it was only 1 cassette out of 2. Was not at all pleased item was misrepresented. I then wasted $4.95 to ship the cassette back, and the refund took much longer than stated. HPB will also not publish the 1 star review I left for the product on the website, so the next unsuspecting customer could avoid getting something in an undesirable format. I will shop in their stores where I can examine merchandise, but will not order from their website again.

Since the advent of COVID this store’s service has gone strictly downhill, even to the dogs one might speak. I’ve shopped at HPB for some 35 years and enjoyed it tremendously, being as I am a person with a library of some 2000 books. But they’ve changed, and only for the worse I’m afraid. The staff has become ever increasingly more rude, even yelling at me or other people at times as if they’re somehow endowed with authority to do as they will. At the Dallas branch, their flagship store, I’ve seen young adults, not children mind you, but “adults,” putting books down onto the floor and kicking them around as if in some bibliophilic soccer match. They host militant “political” groups pretending as if it all to be some kind of harmless fun?! Maybe it’s just me, after all, I am getting older and the world is “transforming?” But all I can say is, I'm finished with them. I’ve not experienced anything of the sort with B & N, however, noticing that low end book establishments similar to HPB are experiencing a similar outcome, a bookstore I frequented and will no longer because of similar behavior. Good bye HPB, and good riddance.

First and last time I order from this company. I ordered 2 books and the orders were canceled due to out of stock on BOTH! What a waste of my time searching this site and going through the check-out process.