Houston MethodistReviews of houstonmethodist.org

I was deeply dissatisfied with the service, professional competence, and patient care I experienced at Houston Methodist (HM) between late December 2025 and mid-January 2026. Having previously received care at the Cleveland Clinic and Mayo Clinic, I found the lack of empathy and the administrative failures at HM to be profound. My experience attempting to schedule a hernia repair and a PSMA PET CT scan was disastrous. Regarding the hernia consultation with Dr. Patrick Reardon, I was never notified by his office that he would be unavailable on January 27, 2026, our scheduled date. I only discovered this by chance through a receptionist. Subsequently, I made numerous daily attempts to reschedule via phone and email. I never reached a human being, and despite leaving multiple messages, I never received a single return call, text, or MyChart message. Furthermore, my attempts to schedule a PSMA PET scan were met with consistent misinformation. Several staff members were unaware the test was offered at HM. Once I successfully submitted my doctor’s order via MyChart, it was flatly rejected because the ordering physician was not based in Texas. No effort was made by staff to suggest a workaround, such as a brief internal consultation, to facilitate the scan. I was able to have the scan performed at another Houston facility using the exact same order that HM claimed was impossible to accept. The administrative interface at Houston Methodist is user-unfriendly, and the staff appears significantly under-trained in basic patient relationship skills. It is evident that HM prioritized administrative convenience over patient care.

This Review is for Houston Methodist Primary care in Rosenberg. I liked my doctor. She told me to come in and get bloodwork (needed for an upcoming surgery) and I could drop in and do so anytime before 4:30 in the afternoon. I came in at 4:26 and they refused to do my bloodwork. I was told I was too late. Why would they tell me to come in before 4:30 and when when I came in refuse to do my bloodwork? I will no longer use this doctor or this facility. This facility is new and trying to establish itself, but they have lost my business.

Sadly, Houston Methodist Hospital, which once had an excellent reputation, has fallen on dark times. They treat patients horribly more often than not, both in the hospital and in the clinics. Their hardline approach to everything makes the patient feel like they’re in an adversarial relationship. My insurance has approved several tests and treatments verbally and staff refused to submit them, saying policy is they are offered only on a cash payment basis and they have “never heard of it being covered by insurance.” This after being informed insurance agreed to cover with prior authorization. Treating the patient like their cash-in-hand is more important than the patient’s health and well-being is a sad state of affairs and Houston Methodist Hospital has some deep rot to root out. Starting with training their employees to stop treating patients like they are the enemy to be repelled and thwarted, eg refusing to acknowledge when insurance has approved a treatment or test, and simply requires prior authorization. It’s shameful, counterproductive, and will sink Houston Methodist if they don’t find a way to deal with it better.

Horrible management and system Appointments canceled without notice blaming insurance and systems they are overrated they said they are ranked fifth it is hard to believe or must be some manipulative criteria to place it 5th they are not !

RN of 30 yrs here. Have had a spinal injection scheduled for tomorrow, 2/18, for several weeks. Just called to confirm and was told it was the 19th, not 18th!!! Had to make MANY MANY arrangements for this, instructions to follow! She called back to say she was talking about follow up I'm MARCH! GOOD GOD! RUN! DO NOT USE HOUSTON METHODIST FOR ANYTHING!

That's really zero stars. The day before Thanksgiving, I went to the HM ER around 2:00pm. I had excruciating pain in my lower back and abdomen, and my blood pressure was 234/124. I was taken to a room in the ER, and someone came to get me for a CT Scan of my abdomen. The person who came to transport me saw my blood pressure and questioned multiple times whether it was safe to take me back. The nurse’s aide told him it was fine, but the other man still seemed very uneasy about taking me back. I had a CT scan of the abdomen only, and returned to the room in the ER. A paramedic came to start my IV because the nurses were busy. A nurse quickly arrived and the two discussed the fact that I should have an EKG, but one had not been ordered. The nurse asked me if I had been drinking because the doctor had ordered a banana bag and B1. I told her that I don’t drink and she said it was strange that those things had been ordered. At 3:25, I received Fentanyl and Toradol for pain, but those medications did not help the pain. At 4:38pm I was given a steroid, Flexeril, and finally Clonidine for my blood pressure. I was told that they couldn’t find what was causing my pain so they were going to have to discharge me. I told the PA that my head hurt and my face was numb, and that I had previously had a stroke. She insisted that she would need to discharge me because they couldn’t find anything wrong. (MY BLOOD PRESSURE WAS 234/124!!!) At that point I should have been given a head CT, but that never happened and I was completely ignored. At 5:39 they gave me morphine for the pain, and my pain reduced significantly. At that point my blood pressure went to 169/76, and I was told that I had been discharged. I told her that something was wrong, but she completely ignored me. She prescribed enough Tylenol 3 and Flexeril for a couple of days which was not nearly enough to make it through the holiday weekend, and an NSAID that I can’t take. (No one bothered to get any medical history from me, or they would have known that.) I was incredibly upset and afraid because she absolutely refused to listen to my concerns. I asked if she could at least give me something in case my blood pressure spiked at home because she wasn’t addressing the blood pressure issue at all. I told her that I was having pain in my ribcage and she literally walked away. I should have had an EKG and a head CT. She was completely incompetent and negligent. When I went to the pharmacy, I learned that the prescriptions that she had prescribed could not be used together so I wasn’t able to take anything extra for my blood pressure. As soon as the morphine wore off, my blood pressure was back up and the pain medication she prescribed did nothing to help the pain. I might as well have not even gone to the hospital. I could have died with blood pressure that high. I ended up spending the next couple of days in severe pain, and I could barely speak or form a thought. I knew that I could not afford two ER visits, so I held off as long as I could, but finally went to Memorial Hermann with a blood pressure reading of 244/117. They immediately did an EKG, head CT, chest CT, abdomen CT etc., and I was admitted so they could control my blood pressure the correct way. I would never go to Houston Methodist again. I can already see that my insurance was charged over $20,000 for that medical malpractice.

The doctor made a joke about billing my insurance. Not much of an examination. My copays were paid by my supplemental insurance but I was sent bills and phone calls were made on numerous occasions. I had to file a complaint with the insurance to get the charge removed. Incompetent customer service representatives who claimed to not see the electronic payments.

They took me to get an MRI and I went into one of those side bays where you change into the gown while on the stretcher. I was told to put my items on a chair. I told the attendant I wanted to lock up my valuables and he said that wasn't necessary and he would take care of everything. Right....... Followup to previous post about stolen property at this hospital. I filed a report on a Friday and was told they would follow up on Monday with a phone call. An idiot dispatcher named Gonzalez refused to provide any information with regards to my filed report. He stated that it was hospital policy that no assistance would be provided until I could remember the name of the officer I filed the report with. I repeated these calls several times, and each time Gonzalez was a jerk. Next, I tried to reach the head of Seccurity at the hospital and he refused to take my calls. After 2 weeks of getting nowhere, they brought in the overall head of Security, not just the Woodlands, whose name is Amanda Burrows, and she was as worthless as all the rest. She also promised to contact me and never did. After 4 weeks of their BS, they won, and I have given up all hope of being able to deal with these incompetent people. I suppose my $800 pendant which was stolen due to the negligence of the hospital staff will never be seen again. Instead of trying to help you, the Security Dept. only tries to get rid of you and make you go away. The whole lot of them are totally worthless, and in fact are antithetical to their supposed "job". Top to bottom, this is one terrible department, and they should be ashamed of their total incompeyence!!!