Houseplans.com Reviews | Read Customer Reviews of houseplans.com

Houseplans.com Reviews | Read Customer Reviews of houseplans.com

Houseplans.com reviews

753 approved reviews, newest moderated first

Derrick B.
Mar 18, 2024
The lady who work with my original order, walked me through the entire process. It went flawlessly.
The staff that work with me was fantastic. They took care of me from the beginning of the process and still waiting on my revisions today. And I keep getting updates. Thank you for being such a precise company.
Response from Houseplans.comMar 19, 2024
Thank you for the excellent review, Derrick. We're glad to hear that our team took good care of you and is keeping you informed during the modification process. Congrats on your upcoming build and please keep us updated on how it goes.
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Brenda R.
Mar 18, 2024
The plans were not up to code.
The plans were not up to code.
Response from Houseplans.comMar 19, 2024
We're sorry to hear that, Brenda. Plans are typically designed to code for the place and time that they were developed. As we explain in our FAQs, every county and location is different, and some areas may require you to obtain engineering, a professional stamp, or other updates. That said, we'd like to hear more about your experience. Would you call us at 1-800-913-2350?
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Aaron F.
Mar 18, 2024
Excellent and prompt support!
Great selection of plans and prompt delivery!
Response from Houseplans.comMar 19, 2024
We're glad to hear that, Aaron! Congrats on your plan and please share photos of your build with us.
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Erik S.
Mar 18, 2024
The design was exactly what I was…
The design was exactly what I was looking for and the price is incredible! I look forward to building my getaway home with there plans. They allow you to modify your design plans for an additional cost of course, but good to keep it in house. Thanks again!
Response from Houseplans.comMar 19, 2024
Congrats on your upcoming getaway home, Erik! We're so pleased to hear that you enjoyed the experience of getting your plan.
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Steve G.
Mar 13, 2024
True 5 Star Experience
They have the most amazing, personalized, and accommodating customer service I think I’ve ever experienced. In addition, they are really interested in your project and ensuring its successful outcome.
Response from Houseplans.comMar 13, 2024
Wow! Thank you so much Steve for this glowing review. We're always pleased to hear when our customer service team delivers a fantastic experience. We wish you luck on your build and we'd love to see photos when it is complete.
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Bill
Mar 12, 2024
The design of the house was very nice
The design of the house was very nice. The plans themselves are vague and caused me a bunch of grief because the township wanted to see more specifics which led to asking for revisions (that take forever) and delayed the project. My brother bought house plans from another site and they were way nicer than the plans I bought.
Response from Houseplans.comMar 13, 2024
Hi Bill, Thank you for taking the time to share your experience with us. We're sorry to hear that we didn't meet your expectations. As we explain in our FAQs, every county and location is different, and some areas may require you to obtain engineering, a professional stamp, or other items. That said, we'd definitely like to hear more about what was missing from the plan. Please call us at 1-800-913-2350 so that we can learn more.
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wilburn D.
Mar 12, 2024
i cant see my plans any more and my…
i cant see my plans any more and my house is not built
Response from Houseplans.comMar 13, 2024
Hi Wilburn, We can certainly help with that. Please call us at 1-800-913-2350.
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Jessica
Mar 12, 2024
Call your county and ask about their experience with plans purchased online first
So.. this ended up being a total waste of money. It’s marketed as a good buy where edits can be made to make the plans compliant with local codes, but those updates were going to cost thousands of dollars and our county required so very many changes to the plans. Whats tricky with this scenario is that there’s no way to get an estimate on how many changes will be needed until the full set of plans is purchased. I wish the site had a better and more realistic presentation for how buy the plans AND get them approved for permitting. They weren’t transparent about how difficult and expensive this would be. I have built several homes so I’m not new to the process of design, engineering, modifications, and permits— I felt this site (and probably most online plan sites) was deceptive in not being clear about how difficult it is to actually use the plans.
Response from Houseplans.comMar 13, 2024
Hi Jessica, Thank you for taking the time to share your experience with us. We’re sorry for the inconvenience this has caused. As we explain in our FAQs, every county and location is different, and some areas may require you to obtain engineering, a professional stamp, or other items. Predrawn plans do have their limitations but can still represent a significant savings of money and time. If we can help answer any questions, please reach out to us at 1-800-913-2350.
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