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HOUSE OF PEARLS Reviews | Read Customer Reviews of houseofpearls.com

Home
Shopping & Fashion
Jewelry & Watches
HOUSE OF PEARLS

HOUSE OF PEARLSReviews of houseofpearls.com

3.6102 reviews
Jewelry & Watches

HOUSE OF PEARLS3.6

Reviews102 About Contact

Overall score

3.6 out of 5

Average

Average of 102 reviews

Distribution

5★59%
4★6%
3★2%
2★1%
1★32%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

houseofpearls.com
[email protected]

About HOUSE OF PEARLS

House of Pearls is an online pearl jewelry brand offering genuine cultured pearl jewelry, including freshwater pearls, Akoya pearls, Tahitian pearls, Golden South Sea pearls, and White South Sea pearls.We focus on timeless pearl necklaces, earrings, bracelets, rings, and gifts for weddings, anniversaries, birthdays, Mother’s Day, and everyday elegance. Each order is carefully checked before shipping and packaged with a gift box. Selected pieces may include pearl certificates or optional third-party certification depending on the product.Our customer care team is here to help with product questions, sizing, shipping updates, returns, and after-sales support.

HOUSE OF PEARLS (houseofpearls.com) has 102 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: houseofpearls.com
Website: houseofpearls.com
Category: Jewelry & Watches
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HOUSE OF PEARLS reviews

102 approved reviews, newest moderated first

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L Melvin N.
Sep 1, 2026
GREAT VALUE FOR PRODUCT SELECTED.
GREAT VALUE FOR PRODUCT SELECTED.
Report
Rozalyne H.
Aug 20, 2026
Exactly as pictured
Exactly as pictured. Beautifully presented and delivered on time.
Report
customer
Aug 18, 2026
3 layer necklass and bracelet 6/7mm fresh water pearl set
I bought a 3 layers necklase and bracelet set made of 6/7mm fresh water pearls for US$159. In couple of weeks I receiced a small box of 3 layer bracelet only and the size of the pearls is 3mm. I emailed them, no answer. Luckly the purchase was through PayPal. I lodged the case through PayPal. PayPal accepted the case and refunded the money immediately subject to the case outcome. House of Pearl (ZAFARI) accepted the return. 1- I returned the item to victorian address in Australia. Why they charge the payment in US$? 2- They sent me an email which they say that, "they do not accept the return of items which does not have quality contrl, but this time they will accep it. 3- They made me pay the return and never mentioned anything about the missing necklass. My advice: 1- Always buy through PayPal or alike application 2- Never use "House of Pearl or ZAFARY". They are the same company.
Response from HOUSE OF PEARLSAug 18, 2026
Our records show that the customer purchased a 3-layer pearl bracelet for US$159, not a necklace-and-bracelet set. A PayPal dispute was opened requesting US$164, which was more than the amount paid. We tried contacting the customer several times by email but received no response. We offered different solutions and ultimately agreed to accept the return and issue a refund. We are sorry for the misunderstanding, but we made every effort to resolve this matter fairly and professionally.
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Patricia M.
Aug 18, 2026
Always a good presentation
Always a good presentation
Report
Gay W.
Aug 14, 2026
I NEVER RECEIVED MY ORDER…..
I never received my order so they can start with following the shipment to make sure it was received! I even paid extra insurance shipping and nobody responds to my inquiry except to say I need to take additional steps…..THAT IS NOT MY JOB. IT SHOULD BE HOUSE OF PEARLS. I GUESS NOBODY CARES FROM HOP OR YANWEN SHIPPING
Response from HOUSE OF PEARLSAug 25, 2026
We regret the frustration caused by the delivery process. Your address was correct from the start, but the carrier mistakenly flagged it as an "address issue." We reached out to you promptly, stayed on top of the case throughout, and confirmed there was no error on either side. Seel, the shipping insurance provider, only covers lost or damaged parcels – not address-related issues. The package was eventually delivered to you. We appreciate your patience and understanding.
Report
N M.
Aug 13, 2026
Very very Bad
Very very Bad. I have tried calling them and contacting them via email also. They will not answer back at all. I spent so much time money. I got scammed. Did not like the product they sent and have been trying to get in touch with them. They will not answer at all. But they took my money
Response from HOUSE OF PEARLSAug 28, 2026
We have reached out to you several times in an effort to resolve this matter. Unfortunately, it seems you are not willing to move forward on this. We remain committed to providing fair solutions for every customer.
Report
zondra R.
Aug 13, 2026
Quality is top drawer
Quality is top drawer
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Carine G.
Aug 13, 2026
Great pearls and great customer service.
Great pearls and great customer service.
Report

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