HouseofceylanReviews of houseofceylan.com

Company lies about their return policies. Not 100% guarantee. They pay games on sending you return info and phone calls. Never buy from them.

Don’t. Just don’t. Quality and customer (dis)service are abominable.

I purchased a leather bag and received a fake piece of plastic ! Reaching out to costumer service for 10 days and asking for a return label and they keep sending me wired messages. PEOPLE DONT BUY FROM THEM !!!!! That’s a scam fabric!!!!!!

I placed an order with this company on February 1, 2026 for an event on February 26th. The item never arrived before the event, making the purchase completely useless. I had contacted the company several times asking for updates and repeatedly requested to cancel the order because it was obvious they were not going to deliver it on time. They refused to cancel the order and offered no real help. More than TWO MONTHS later, the item finally arrived — and it was absolute garbage. The product looked nothing like the photos advertised online. The quality was extremely poor, cheap-looking, and completely misrepresented. I immediately contacted the company again and was told that I could NOT return the item, despite the fact that it arrived months late and was nothing like what I paid for. They refused to take any responsibility for the delay or the misleading product. This company had no problem taking my money, but completely failed when it came to delivering the product advertised or providing even basic customer service. Between the outrageous shipping delay, deceptive advertising, terrible product quality, and refusal to allow a return, this was one of the worst online shopping experiences I’ve ever had. DO NOT SHOP HERE! Buyers beware —this company is a scam!!

Absolute scam, product was completely different to what was pictured! Extremely poor quality don’t waste your time and money

The dress I ordered and received looked nothing like the model wearing it. I contacted Houseofceylan to start a return online. The company told me they would get back to me very soon. I contacted them 3 times and called twice. They told me they wanted me to use store credit for another item and to just keep the dress. I repeately asked for a refund per their website instructions online and have not heard back from them. This company is a SCAM! DO NOT ORDER FROM THEM! Thank goodnes my credit card company refunded my disputed purchase.

I placed my order January 25th. without reading the reviews and it is now April 30th and I still don't have my winter clothes!!! I have written several times for a refund because I don't want the winter clothes now and they don't reply!! DON'T BUY FROM THIS COMPANY. I will never buy from a company that looks great without reading the reviews!!!!!

If I could score a zero I would have Worst company and merchandise I've seen. The craftsmanship is extremely poor.