HouseofceylanReviews of houseofceylan.com

I ordered a beautiful black dress from them however when I received it, it looked like a HUGE BLACK SHEET. Nothing like the picture. I ordered a medium the bag it was shoved into said medium but when I took it out it had to have been at least a 3XXL . It looked like it was homemade. I opened a claim with PayPal. House of Ceylan asked me to cancel the dispute and they would refund my 55.00 I cancelled and now they won't respond. I'm getting my brother that's a lawyer and filing a claim so if any of you want to join me please contact me. This behavior is unacceptable. I apologize to anyone going through the same thing I am

This place is a scam! I tried returning an item. At first, they were very responsive and would offer store credit options. But once I declined all of those offers, they kept stalling by saying that someone will contact me. I was never contacted and they never gave me return instructions to return an item. DO NOT BUY from this vendor - they are not to be trusted!!

This is the worst buy experience of my life. I mean, the picture on the website is completely different from what I received. My outfit looked like a bedsheet. I reach out for a refund and they try to convince me to get a store credit. I decline because I already do not think anything good could come out of this brand. They agree to provide a refund minus 20% restocking fee and shipping fees. I take the offer. Here the back and forth begins. They said a shipping label will be sent, next they ask for my phone number and say they will have to call me as they are moving through the queue. That’s when I reached out directly to my bank to dispute the transaction. I let them know and they said they have just issued me a refund. I am thinking, don’t you need your cheap item returned anymore. Don’t you need to call me anymore. Take my review and do not waste your time and money. Meanwhile the outfit was meant for my birthday shoot that arrived after the pictures.

Item received and poor quality- sizing was not accurate. Very disappointed- wish I had read the reviews first.

This company needs to be investigated because they stall and stall to keep customers from getting their refund. Tell send plenty emails saying the same thing….BEWARE! Don’t buy from this company!!!!!!!

On April 4th, I purchased 2 pantsuits from this company. I looked at the suit, and the price was $152.25. I placed the order because, at that time, the guarantee stated free 30-day returns, no-questions-asked. The items arrive about 30 - 35 days later. The suits looked ok no problem there, the issue was that they needed to be returned because the cut of both suits was much smaller than stated on the website. I contacted the company, and they approved the return, yet they refused to send me a prepaid return label. They kept giving excuse after excuse. Their last offer was that I could keep the suits (which I couldn't wear) and not send them back, and they would provide me with a 40% refund. I told them that this was unacceptable. Next they said that someone from their team was going to call me. They never did. I tried calling them yet no one answered, and I wasn't able to leave a voicemail. Finally, I had to file a claim with PayPal requesting a chargeback. They tried to get me to remove the chargeback request stating that they would provide me with a full refund if I did. I told them that I didn't trust them. I'm waiting for PayPal to resolve the issue. House of Ceylan has since updated or should I say back-dated their return policy. Even though I have a copy of the original policy that was in effect at the time of my purchase. I just wanted them to honor their no questions asked guarantee for returns. This has been a true nightmare.

SHOULD BE FORCED TO CLOSE, LIES, LIES, LIES SINCE MAY 5 TH BEEN WAITING FOR REFUND 1000% UNACCEPTABLE CEASE & DESIST WITH STALLING SHOULD NOT TAKE 10 PLUS WEEKS FOR A REFUND! In some cases, additional information or documentation may still be required. To help avoid delays, please log in to the Applicant Center to review your status and confirm whether further action is needed. If we need anything else, we'll also notify you directly. Request ID: OR-062126-786NR

I wish I had read the reviews before I ordered anything. I ordered a dress and it doesn't look ANYTHING like pictured on the website. I put in for a return and they offered me some lame deal, See below... 🛍️ $32 store credit; this never expires, so you can take your time finding something you’re really excited to buy 💵 A partial refund (20%), while you keep the item WHAT!! I paid $81 dollars and they advertise 100% guaranteed or your money back. I wrote back and said I didn't think that was a fair deal and would like my money back so they could offer me what they advertise. That was on May 18th. It is now June 21st and I am getting the run around. They keep saying there are people ahead of me who they need to attend to. WHATEVER!! I am done with this company. DO NOT ORDER FROM HERE. YOU WILL BE SORRY!!