Housecall ProReviews of housecallpro.com

I gave them 2 stars, only because I am reviewing as a client of a company who uses their software for his cleaning business. It's a shame because the cleanings themselves have been good, but the software limitations of Housecall Pro (and whoever enters our cleaning schedules) have left us frustrated on the management side. We've been with this cleaning service for over 3 months. We own 2 vacation rentals they service, and this app and its limitations have resulted in missed services (yes guests arriving to a house that has not been cleaned or outfitted with linens). This reflects VERY poorly on our otherwise flawless history of reviews, and hurts us in the wallet, as we cover the cost of the screwups by refunding those guests' cleaning/linen fees, even though the screwups are due to no fault of ours (as a goodwill gesture for it the services not being performed prior to their arrivals). It also hurts in the wallet, because of the potential of poor reviews to an otherwise superior experience we provide with our high-end vacation rentals. Specifically the app does not integrate with Google Calendar, which is what our past services have used and is FAR superior to HouseCall Pro’s calendar (and Google Calendar is completely FREE). So clients of cleaning services must forward each and every cleaning date to the cleaning service, hope that they received it, and hope that they were entered correctly on the cleaning service’s end. Can you see where things may get screwed up with that clumsy process??? With Google Calendar, the clients of cleaning services enter the dates, and they automatically populate the cleaning service's calendars, and provide alerts to any updates or changes. Can you see why Google’s 100% FREE calendar puts HouseCall Pro’s calendar to shame? The other problem with HouseCall Pro is their payment system, which after months of trying to fix, still doesn’t work for us. We simply wanted to split the two properties, so that we’d have the convenience of keeping them separate for tax purposes. However this simple request has been unable to be accomplished. So we now must pay for one property the convenient way (via online payment) and the other we must mail a check. That’s just pathetic. I spoke to the people at HouseCall Pro about this today, and they simply said there is no way for customers to control their own calendars, and seemingly cared less about adding the functionality (even after I told them Google Calendar puts their system to shame).

good for a one man show, service plans stink on this site, the credit card billing is poor, they hold on to your funds, the billing is sketchy, I do not recommend this platform, unless you are a one man operation. there are better options out there, dont sell yourself short, stay away

Do not use this software. There customer service is horrible and credit card processing they use is horrible. they use a company called stripe. I am having the same issue that others have had with them and i ignored it. Now they are holding onto 800 dollars worth of credit card transactions. Stay away from this company.

Very poor customer service and dishonest billing. They changed my account to an upgraded plan, without authorization, and blatantly refuse to allow phone contact from a representative. This issue has been reported to our bank, who is handling the claim on it, and to our company attorney. I would not recommend HouseCall Pro to anyone given my experience with this low end dishonest provider.

HouseCall Pro has been a lifesaver for our company. We love how intuitive it is. It was easy to set up our customers and price list. It's easy to make appointments and follow through to payment. We can even text and send a follow up email to ask customers for a review. Our customers love the appointment reminders. We hear over and over again how much they love receiving a text letting them know we are on our way to their home so they know exactly when to expect us. The team at HouseCall Pro is available to answer our questions about the software. Their support has been incredible!

Housecall Pro is a great program. It has met the needs of our company, but because it is WEB based, we have found at approximately 15-20% of our jobs cannot be completed in the field due to spotty WiFi or internet coverage. All in all, we have managed.

I've been using HouseCall Pro for about 2 years now. If you are in any home service industry and want to present the best possible image to your clients, you won't find a better program than HouseCall Pro. One of the best features of HCP is the staff and team. They strive to help MY business be more profitable and easier to run, every single day.

Gret Product easy to use and allows for your company to grow and expand.