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If I could go to zero I would
If I could go to zero I would. They sent my clients a damaged nightstand. After sending videos, that Houlte insisted of the damaged nightstand, they have not done anything about it. My clients are frustrated and I am completely embarrassed by choosing this company to help with my client's project. I debated about sending this review but since I cannot get any help from Houlte I had no other choice.
Response from HoulteJul 27, 2026
Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this situation has caused you and your clients. We completely understand how disappointing it must have been to receive a damaged nightstand, especially when you selected our product for a client project and were responsible for ensuring a smooth experience. We truly appreciate the effort you made to provide videos and details of the damage so our team could review the issue. After confirming the condition of the item, our team arranged a replacement nightstand, and the replacement was shipped on June 25. We sincerely apologize that the resolution process and communication did not move as quickly as you expected, and we understand how this may have impacted your confidence in us. At HOULTE, we value every partnership and understand the importance of reliability when working with designers, professionals, and their clients. Your feedback regarding the communication experience has been shared with our team as we continue improving our after-sales support. We hope the replacement arrives smoothly and helps resolve the issue for your clients. Please feel free to contact us directly if any further assistance is needed. Email: [email protected] Phone: +1 (720) 573-2705 WhatsApp: +1 (213) 270-4973 Best regards, HOULTE Customer Care




