Scott
Prepare for a complicated journey to paradise.
I found your site difficult to navigate, unreliable with payment information, complicated to use, and hard to trust. I did not care for the experience. The home owner, however, was marvelous, generous, responsive, and had exquisite taste. The location was spectacular. That saves this from being a complete negative. Make payment easier and make sure the site doesn’t crash on the iPhone.
Response from HoufyAug 10, 2026
It sounds like the stay itself was excellent and the platform was the weak link — difficult navigation, a payment flow that didn't feel reliable, and crashes on iPhone. None of that should stand between a great host and a guest, and I'm sorry it did. The payment and iPhone issues are the concrete ones I can act on, so I'm raising both. If you can tell me a little more about when the site crashed or where the payment info looked off, that detail would help us fix it faster. Glad the host and the location made it worth it in the end — and I'd like the platform to earn that same review next time.




