HoufyReviews of houfy.com

Response from HoufySep 2, 2026

Thank you for a review this thoughtful. You've described the model better than our own marketing does — owners in direct contact with guests, no middleman fees, the way it used to be. The two improvement points you raised are fair and useful. Setup shouldn't have required leaning on an outside tool to get through it; better, more hands-on technical support is something we know we need to build out. And the cancellation policy limitation is a real one — having to choose "no refund" just to customize your terms works against you, and more flexibility there is worth getting right. Both are going to the team. Grateful to have owners who care enough to tell us exactly where to improve.

Response from HoufyAug 17, 2026

Thank you — this is exactly the kind of feedback we can act on. Glad the direct line to your host worked so well, and you've put your finger on a real rough edge: if you signed in with an email code the first time, coming back to a login screen with no password is genuinely confusing. Spelling that option out clearly on the login page is a smart, simple fix, and I'm passing it straight to the team. Really appreciate you taking the time to describe it so precisely.

Response from HoufyAug 13, 2026

Thank you for flagging this. Missing recent activity and messages from your host not showing up is exactly the kind of thing we want to run down, and it's usually traceable to a specific cause on a specific account. If you reach our team through the Help option on the site, we can look at your account directly and find where those messages are. I don't want a messaging glitch to be the thing standing between you and an otherwise good experience.

Response from HoufyJul 10, 2026

Thanks for this, and don't sell yourself short, if part of the site was tricky, that's a sign we can make it more intuitive. We're always looking to smooth out the rough edges, so any detail on what felt difficult would be a real help - feel free to send us an email at [email protected].

Response from HoufyMay 21, 2026

Thanks so much for taking the time to share this, the good parts and the friction points included. That kind of detail genuinely helps us. On the price difference: worth knowing that Houfy doesn't set or control nightly rates. Each host sets their own pricing, including any seasonal adjustments, and we don't take a commission or add anything on top. So the jump between May and October was a call your host made for that property, not anything from our side. On the ID request: I completely get it, and it's one of the friction points we think about most. We ask because of fraud prevention — chargeback fraud and stolen-card bookings hit hosts hard — but hosts can waive verification for repeat or trusted guests, which is exactly what yours did. Really glad they could take care of that for you. On listing info: fair feedback. Listing depth varies a lot because each host fills in their own — some are exhaustive, others lighter. Definitely something we can do more on from our side to nudge hosts toward fuller listings. Glad the first stay went well!

Response from HoufyMay 21, 2026

Appreciate this so much — the four stars and the detail. Honest reviews like yours are how we spot the small friction points worth ironing out, so thank you for taking the time. If you remember any specifics about when or where the payment looked unpaid, I'd love to hear more at [email protected]. Either way, glad the rest of the experience landed.

Response from HoufyMar 4, 2026

Thanks for the thoughtful review! We’re glad you see the vision behind Houfy and the value of direct bookings without the extra fees. You’re also right that there’s still room to improve. We’re actively rolling out updates and new features, with a strong focus on smoothing out the user experience for both hosts and guests. Feedback like yours helps us prioritize what matters most. Appreciate the support and hope we can earn that 10/10 over time. - Your small but mighty team at houfy

Response from HoufyFeb 17, 2026

Thanks for the great review! Glad to hear Houfy is working well for you. You can already add percentage-based fees, including a 3% credit card fee, under Pricing → Additional Fees in your listing settings. That will automatically apply the charge during checkout. Appreciate the feedback — and thanks for being part of Houfy!