HoufyReviews of houfy.com

Response from HoufySep 9, 2024

Hi Shari, Thanks for your feedback after your very short interaction with our platform! We're glad you found us—it’s not easy standing out when you choose not to take 20% commission fees. Shame on us, we really like to focus on giving our users a better deal. Our objective is and will always remain to disrupt the market by giving our users the best deal. We are not sure what your very disdainful review is trying to achieve. We wish you all the best with your rental business.

Response from HoufySep 8, 2024

Thank you Kimberly

Response from HoufySep 8, 2024

We were surprised to see such a harsh review, especially as you didn’t reach out to the Houfy team with any questions or concerns prior. We would have been happy to assist and clarify any issues. To address your concerns: in the vacation rental industry, it is standard practice for guests to message the host directly for information like the address and access codes. This allows hosts to provide the most up-to-date and accurate information. Regarding transactions, Houfy doesn’t act as a mediator or booking agent. All payments and deposits are handled directly between hosts and guests. While we strive to make the process as smooth as possible by providing reminders and facilitating communication, the responsibility for these interactions lies with both parties.