Hot Tub Cover SpotReviews of hottubcoverspot.com

Dishonest business practice. Tried to collect 18% more in shipping charges even thought they sold the cover to me quoting free shipping. They said that they reserve the right amend shipping charges. However, this seems to be basic practice from reading other reviews. When I asked where they came up with that 18% they would not explain and emailed me give them the additional money or they would not ship my cover. I even offered to help share some of the charges. Either they are doing this on purpose or they need to fire their shipping manager.

same old bait and switch. Quoted one price and then emailed me that it would cost another $120 for shipping. Appears they do it all the time. And if you can't trust that, what about the extras for the cover you paid for: double vapor wrap, extra heavy insulation, extra thick cover, etc. etc.

Dishonest and unethical. After your order they will ask you for more $$$ to cover unexpected costs. Bait and switch at its best. Can not be trusted !!

Placed the order, they tried to add $100 for shipping despite the website saying free shipping. It's a bait and switch.

Don’t do business with SpaCoverSpot.Com also known as Stonewood Manufacturing!! Horrible horrible horrible scam company. They like to pull the ole bait and switch. Billed me $400 for my hot tub cover in early June 2021. I hadn’t heard anything from them nor received the product for 2 months so I emailed them in mid August 2021. They responded and told me that they tried to get a hold of me because they need to charge me $135 more for shipping due to the pandemic shipping prices increasing. And Debbie Smith, their customer service agent, reminds me that this is mentioned in their small print; terms and conditions. Their website is currently still boasting free shipping in bold print on hot tub covers. Which is an outright lie/scam!!! Lie lie lie. But the pandemic increased shipping prices have been going on for months? Why not update your website then? Heck, they’re even advertising a sale right now so I know the website can be updated. They could not prove they ever sent me an email about this increased shipping fee from the last 8 weeks so they let me sit in limbo for 2 months while they kept my money. Were they ever going to try and reach out to me again or refund my $400 if I hadn’t emailed them? Probably not. Take your well earned money elsewhere. This place doesn’t even care enough to make it right. Shame on you Stonewood Manufacturing.

I do NOT recommend this company. I should have known to go elsewhere when they never answer their phone. I placed an order for a hot tub cover, then was told that costs for shipping have gone up and my new total cost would be 50% more. My refund was a problem to receive and they insulted me by telling me what my bank should tell me and how to find my bank's phone number on my card. I hope many will see this review and not do any business with this company, apparently owned by Stonewood Manufacturing LLC.

After ordering I waited for about 3 months to receive it. When the delivery company delivered it to me, I inspected right in front of the delivery person and saw a big ripped. I was told to keep it and file a complaint with the seller and they will send a replacement and pick up the ripped one. I contacted the seller, Kevin Edwards said that they don’t do that. They would have to take the ripped one back and send me a replacement but he had no idea how long it would take. I already threw my old one away and didn’t want to wait for another 3 months for a replacement. Kevin also told me that I can file a complaint with the delivery company. I told him the box wasn’t ripped so it wasn’t the delivery company fault. I also asked Kevin if he could give me discount for this ripped one and he said no. Things go nowhere so now I’m stuck with the ripped one. I strongly do not recommend this company. I read bad reviews from other buyers and didn’t listen. Don’t make the same mistake like I did. Avoid this company. They are also known as Stonewood Manufacturing company.

Buy from someone else. BEWARE THE FINE PRINT...AND BEWARE THEIR INTERPRETATION OF THOSE TERMS...AND BEWARE THAT THEY WONT STAND BEHIND THEIR COMMITMENTS. The week after I placed an order which was accepted by them and charged against my credit card, the President of the firm sent me an email indicating that the price was going to go up by almost 25%. I gave him every opportunity to honor our Purchase Order agreement but he insisted that I pay an extra $80 for "Free Shipping". They ultimately cancelled the order wasting half my day taking measurements, and placing the order. Their business practice is to lure you in and then try to squeeze more out of you. One of their terms says that their could be an extra charge for homes that are "inaccessible for a tractor-trailer". It does not state that there are additional costs for "remote areas". It does suggest that some remote areas may be inaccesible. Our home and our town is far from being inaccesible for a tractor trailer. Over 3 million visitors and thousands of tractor trailers visit our town every year. Apparently to them, inaccessible means any town that is not convenient for them to ship to. Rest assured that they will try to respond and say that their terms say that they may charge extra for remote areas. That is not what it says. It says that some remote areas could be examples of inaccessible areas. Read the text for yourself. 6.Most residential addresses are accessible, but locations "which are not accessible by tractor-trailer" may be subject to additional charges. Examples include lanes or alleys too narrow, islands or locations requiring ferry boat transportation, gated communities restricting trucks, remote locations and unpaved roads.