Hotspot ShieldReviews of hotspotshield.com

Solved my problem quickly and easily

Great support I talked to real people with real answer and they did their best to solve the problem.

thank you so much for your help, it’s means a lot

thanks a lot and best regards

Update 1/5/2023: After submitting the review below on 12/29/2022 I was contacted by customer support at Hotspot and issued a refund for the double charged amount. The staff was quick to respond, and more than happy to help. The explanation given with regards to why the customer service rep initially only offered a partial refund was lack of training, but I think that more realistically the factors leading to such a discrepancy are the communication model and lack of agency for front line employees. I had excellent service from the initial rep who tried to help me, but they were constrained by the policies of the company. The next interaction with staff was from a management level, and it seemed like they had more agency to resolve issues that aren't spelled out in policy verbatim. It is unfortunate that not being able to speak to someone on the phone initially forced me to leave a bad review before getting connected to someone that had the ability to fix the problem. I do acknowledge the lack of diligence on my end toward noticing that I was being charged for a service I had already purchased. However according to the staff: it shouldn't be something that can happen, and they're looking into how to keep it from happening in the future. Original reivew: The product is good, but it’s easy to be double charged. The company lets you pay via several different auto-renew avenues (direct, via Apple subscriptions…etc) and does not prevent a customer from signing up multiple times for the same account. There was difficulty even confirming that I had been paying more than once for the same service. In addition, they cite a “45-day” limit to dispute any charges. Essentially I had initially paid for a yearly subscription, and on top of that purchase I erroneously was able to sign up for a monthly subscription for the same service. Eventually I was able to get a credit onto my account for the double charges, but that was not initially offered…I was initially only offered 1 months refund for a double charge over the course of 12 months. Once again, the product is good, but the communication and refund policies are not easy to navigate.

Great experice. Provide very good quality.

Quick response and resolution

Everytime there was something, support would give their best to help me out. 5/5 stars kind and nice support team they have. Not like many other vpn teams that act all the same.