M.C.
Hotspot shield: ok product but tech support, billing and account documentation is terrible. Do not use!
I had been using hotspot shield for some time. Right around the end of the year, I realized that I was at the basic service and not at the premium service I had paid for. I tried to log in to my account to see what happened and I couldn’t get in. I called support and they said that they would not deal with me until I could prove that I had paid for the service. I tried to find the documentation but no luck. A few days ago I received a notice from Apple that I was going to be charged for another year from them. The reason I had no credit card documentation was that it was done through the Apple Store. I found the documentation and sent it to them canceling the extension and asking for a refund for the previous 4 months where they did not provide the service. They responded with instructions on how to reinstate the software without able to log in. The product is ok but the technical support, billing and attitude are terrible.
Response from Hotspot ShieldMar 22, 2023
Hello, M.C, Thank you for reaching out. Unfortunately we do not offer phone support, you may have mistaken us with another application. Looking at the email address you provided we have no record of you reaching out via Chat or Email. Also, we can not locate an account. If you purchased this application with your Apple credentials, there is no need to sign in, just restore the purchase. The restore purchase function is offered in every App in the Apple Store and acts the same way. Also, any purchase that is processed through the App Store must be cancelled or refunded through the App Store. Please be on the look out for an email from our Team to answer any other concerns you may have.