Terrible company. Will never use them again. Booked over a month in advance and they cancelled two days before the event citing that they couldn't receive the tickets. Complete fabrication.
MS
Michael S.
It all worked out, but not without some uncertainty
Long story quite short: It worked perfectly, and I got into the match with the ticket they gave me.
I wanted to see Liverpool v Manchester United on Oct 17, and after some research, decided this seemed like a fairly reputable re-seller of football tickets (this site, and others were used to make that decision). I ordered the ticket towards the end of September, and parted with a decent chunk of cash to make that happen. I opted for local pickup, as I was coming from Canada, and bouncing around Europe prior to the match, so could not guarantee a location for them to send me a ticket.
After purchase, I sent an email asking for information regarding the local pickup, as I was quite keen to understand the process, and make sure that they were taking care of my order after giving them a bunch of money. No response. A week later, I try again. Still no response. It's now a week before the match, and I fly out to Europe, and haven't heard from them. Needless to say I'm a bit nervous at this point. 4 days before the match, I finally receive an email saying they had my ticket, and a phone number for my local contact who I'll be picking it up from. Due to the nature of my phone plan, I waited to call the guy when I was in England, which was on Saturday (two days prior to the match). No response. Text as well, just to be sure. A few hours later, he texts me back, telling me to get in touch when my train gets me to Liverpool on Monday morning.
Cut to Monday, and I get to Liverpool. Call the contact, no response. Text him, no response. Meet up with my friends, and then eventually I get the call I was waiting for. Buddy has my ticket, but can't meet me until 6:30 or 7pm at Anfield (kick-off was 8pm). Really leaving it to the 11th hour! I was bummed, hoping to at least have the ticket before I head down to the ground, and then an hour or so later, that's exactly what happens: he calls me and says he's in the area ahead of schedule, so meets me at a coffee shop and gives me the ticket, 6 hours ahead of kick-off.
From there, no problems whatsoever; got into the ground with no fuss, and had a crazy good time at the match (regardless of United being little bitches and parking the bus against the mighty Reds). It wasn't without some tense moments, and general uncertainty, but at the end of the day, I paid for a ticket to Liverpool v Manchester United, and that's precisely what I got!
HY
Han Y.
pay the money, promise to give you the ticket, but nothing received at all
Not trustable: when you get a confirmation from them, they might still cancel your order one day before the game.
I booked the tickets between Ac Milan and Juventus on Oct 22nd, I get a positive confirmation from their website, which I am very happy about. They I booked the flight and hotel, for me and my girlfriend. When we are in milan, they told us they did not get the ticket. Also they did not say sorry about this.
They claim to deliver the ticket 3-5 days before the game, I waited until then, got no response from them. When I call them, they always say they do not know when the ticket will be there, once they get an update from the system, they will send you an email. But basically, they are not in control of the ticket, they are just delaying it. I did this 6-7 times, all the workers kept saying the same thing (I think all the employees should get this kind of training quite often). One hour before the game, I called them, still the same, promise they will deliver the ticket today. When I arrived in Milan, get a message from them, saying the ordering failed. So I went to Milan for nothing. They do not even say sorry for this.
So, they are not trustable at all. All what they are saying is we provide 1000 happy buyers every year, but they do not say 10,000 are not happy about it at all. Worst, they use your trust about this, and did not provide the promise at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MR
Marina R.
100% reliable reseller
My husband is a big fan of LFC, so I bought him a ticket for LFC-Leicester City (10.09.16, 17h30) for his birthday. Having read many negative reviews of the company, I had to face many doubts concerning its reliability. It should be said that it turned out to be literally impossible to get a ticket trough the official channel (believe me, I've tried three times, all of them in vain). I was really reassured by the fact that the delivery department had answered all my numerous e-mails and phone calls. We met their representative in Liverpool and collected the ticket on the day of the event, even though we were 15 minutes late for the match. I texted their representative, he said it was ok and, as promised, my husband had his lower tier place in front of a penalty box and enjoyed an excellent view!!! He's made hundreds of photos on his phone:). I'm so happy that this company has helped me to make my husband's dream about Anfield come true. Thank you, guys! I've already recommended you to my colleagues, I guess you'll see more football fans from Ukraine in the near future:) unforgettable experience!!! it was truly amazing!
SD
Smith D.
Thank you for an amazing evening
I want to thank hotfootballtickets.com for giving me and my family chance of such an amazing outing. We totally enjoyed the match, the seat location was just apt. I am completely satisfied with the service of you people. Surely going to recommend to my friends.
JA
James
Dreadful Experience , avoid like the plague !
From the start this was a poor experience compared to other similar agencies I use - the communications were hopeless , phones not answered ,promised calls and emails didn't happen, phones put down on me . Worst of all though , tickets in the wrong end of the ground for the FA cup final ( which they can do in their terms and conditions if you look hard enough). This is obviously why they didn't send the tickets until the day of the game ,to leave me no time to complain , they are not anyway answering their calls today . Expect top prices and bottom service -never again , use this bunch of cowboys at your peril !
AY
Ali Y.
excellent
Truly amazing, I would recommend this company to everyone. Fantastic service
