Hot Football Tickets is listed under Ball Games in Madrid.
Hot Football Tickets (hotfootballtickets.com) has 192 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Kay A.
We ordered 3 tickets for Arsenal v Hull tickets. I was worried because of bad reviews. We got the tickets and good communication with the company led to a great day for all, thank you would use site again Kay Allen
Dirkie J.
THE 5 STAR REVIEWS ON THIS WEBSITE ARE FAKE
J B.
I paid a lot of money (£252) for two tickets to watch Liverpool in the Kop! Got to the ground to pick up tickets and had to avoid police in a back street as was using someone's season ticket, which I had to return after the game! Very dodgy!!! Got my tickets to find out they was not even in the Kop!!! Shocking! I have tried to contact customer service through email and phone but no response! Overall I would never use this website again and would not recommend anyone uses it for your own good!!!
Gemma
I brought 3 tickets for me and my young sons and we got tickets that were not next to each other! I explained my sons are only 5 &6 and it was not feasible to have them sit on their own in a busy football stadium but they said they do not guarantee tickets altogether (only 1 pair and a single) and they have conformed to the ticket terms and conditions. They said as the tickets are in the same block they have met the conditions and I was not entitled to other seats together or a refund! Completely ruin an expensive Christmas present for my sons will what would have been their first football match. Also ticket face value £51. paid £147 a ticket!!
N M.
Bit risky. BUT got my tickets as promised. Only downside....The tickets were season tickets. we had to take back to the hotel to be picked up. And they were in other peoples names and a seat apart. But thank you to the nice fan in the middle who swapped seats. The courier was very helpful although i didnt get the tickets til 10oclock at night the night before the game after quite a few phone calls and texts. (In fairness. I can imagine they are very busy the day before the game) So all in all. A good company jyst a Bit risky and would only use again as a last resort.
Rachel B.
I paid £314 for 2 Man U tickets for Sunday 27th Nov. when nothing had arrived within 7days of the match day I began emailing them daily, they ignored 5 of my emails. So I called them Wednesday, to be told they'd be delivered special delivery on the Saturday or personally delivered. The guy on the phone was v rude. On the Friday before I received an email stating I had to collect the tickets (even though I had selected delivery) and that I had agreed to this via their T&Cs - their T&Cs do not state this and don't even make proper sense as they are in broken English! They are a Spanish company. The email they sent finished with... " We want to remind, as agreed between us through the Terms and Conditions, in case you will not show up to collect your tickets, we will not be able to process refund to your payment. Your tickets will be considered as collected." These tickets are a season ticket that is just passed around. I had to contact a guy called Ben to arrange collection, I actually refused to collect them as these tickets are a gift so I won't be attending the game. I said the only pickup point I'd agree to was outside my house, so Ben agreed to drive 25miles and deliver them. Ben Delivered the tickets at 8:30 on Friday evening, but I had to battle to get them delivered. The reason there was an issue is because they are a season ticket that are just passed around and because of a game on Mid week they didn't get them back til later than expected. I had to point out this wasn't my problem and wasn't made apparent when I entered into the contract. I have no issue with Ben who delivered the tickets, my issue is with hotfootballtickets snide attempt to force my arm in collecting tickets that should have been delivered and ignoring me when I chased them up. Hotfootballtickets is a joke. Terrible customer service. The match has now happened. Worst possible tickets, 2 rows from the back. £314 for 2 tickets so high up they people that watched the match could nearly see. Terrible!
Meera
Hot Football Tickets charged £300 for tickets that it advised as best possible view - they were misadvertised and entirely incorrect once I received them, after which they refused to provide a refund on the basis of misinforming the customer. Entirely insincere and unacceptable. A website set up to rip consumers off.
Faty
Very easy to use . This website was very professional no problem to use and they was send me ticket at a time . Great service !!! One's again I want use it .
