Hot Football TicketsReviews of hotfootballtickets.com

the website canceled my order and I am still waiting the refund, my request was cancel more than 90 days ago.

They stealed the clients. They don’t deliver tickets (they cancelled it 12h before match) and don’t refund after that, because they are closed in summer. They just paid a poor girl to answer on the phone (0,5 € / min), who can’t do anything. She answered that someone call me as soon as possible because they are busy (in August :-) and i’m Waiting 10 days after. And no answer to mails of course (minimum 5 since 2 weeks, in all her adresses) So I maid directly email on fifa juridic service (legal fifa.org) for having just one reaction for them (I hope so), and invite all clients to do that

The worst experience in my life! I bought 2 tickets for me and my brother for Liverpool vs Stoke City CAT1 gold on 28th of March. My brother booked a flight from Dubai to Manchester and after arrival we called and emailed them several times to know how we are going to get our tickets. They kept saying that we are going to deliver them 2 days before the game. We chased them several times before the match day and they said they will deliver it on the match day. On the match day we went to Anfield we called them LITERALLY more than 100 times with no response. Few days after I called them asking for refund. They said apologies we are secondary market and we are going to refund you and give you free credit to use it on the next booking game. TILL NOW 15th OF JULY I've NOT received my refund. I called them on a weekly basis and they kept saying we are going to send an internal reminder to our accounting department. In one call, I asked the customer service to escalate it. He was very rude and end the phone call impolitely. STAY AWAY

LLEGAMOS A MOSCU, LOS TICKETS NO ESTABAN EN EL HOTEL, LLAME POR TELEFONO Y ME DIJERON QUE DURANTE LA NOCHE LLEGARIAN. EL DIA DEL PARTIDO ME LEANTO, VEO LOS EMIAIL Y HABIA UNOS DE HOT FOOTBALL TICKET DICIENDO QUE EL EVIO NO SE HABIA REALIZADO, QUE ME PEDIAN DISCULPAS Y ME DEVOLVERIAN EL DINERO!!!! VIAJAMOS DESDE ARGENTINA HASTA MOSCU SOLO PARA ESO!!!!PESIMAAAAA EMPRESA NOOO COMPREN!!! YA PASO 20 DIAS Y SIGUEN SIN DEVOLVERME EL DINERO Y NO ME CONTESTANLOS EMIALS NI EL TELEFONO!!!

They tell you that your tickets can arrive up to one day or even the same day of the event. When I call about further info, they tell you: relax, you will get the tickets, guaranteed. But less than 24 hs before the event, I get an email saying the provider failed to provide the ticket...and that they will return my money in 30 days!!! That´s no good, I traveled all the way to Russia for the World cup and in less than 24 hours there was no other way to get another ticket. I did not want my money back, I wanted the ticket. If they have a problem with the provider, they should tell you waay before. And the help desk is very rude when you call to say you are worried about the ticket not arriving. It´s too risky to use this system...If you want to be sure to get the ticket use viagogo or studhub.

never ever ever buy of these people , if you are lucky enough you will get sent a membership card in someone elses name and a letter to tell you how to get into the match , i ordered 3 tickets and got sent 2 membership cards for the game , lucky enough we got passed security with them and were given 2 seats at the very back , i couldnt get refund for the missing ticket either (membership card ) they are not a legit ticket company , PLEASE DO NOT BUY TICKETS OF HOTFOOTBALL TICKETS < THEY ARE A SCAM

They did not deliver the tickets. They did not transferred back the money. They did not answer at all. Never ever buy anything from them!

A huge SCAM... can't understand how they are still online. Just have to read the reviews arround