HotelsinamericaReviews of hotelsinamerica.com

The initial date for booking was somehow changed, when we called about it for a refund it was declined... but not only declined as she also canceled the booking on her own doing.

I advise anyone to NOT use hotelsinamerica.com for booking a hotel. I used them to book two rooms at a hotel. Due to changes in my itinerary I needed to cancel my reservations. I was only allowed to cancel one room on line - but not both, even though they were made at the same time. Customer service is a call center in India. They are completely useless. They read repeatedly from a list of canned responses, mostly repeating “I completely understand your situation.” But they do absolutely nothing to resolve your issue. Their continued canned responses will drive you mad. In my case I was transferred to someone who said that if the hotel provided a letter on hotel stationary and mailed it to the headquarters saying they would be ok with the cancellation, then hotelsinamerica would review it, compare it to their policies, and provide me with an answer at a later date. Right. Find a hotel willing to do that after the fact, and even so, hotelsinamerica still will not guarantee you a refund. I did call the hotel and was told that if hotelsinamerica simply called them, the hotel would be happy to cancel. So despite my trying to get the “customer service” agent to call the hotel, all I got was “I completely understand your situation.” STAY AWAY from hotelsinamerica. It’s a scam and not worth the few extra bucks they claim you’ll save.

I recently booked a room and made a mistake on the dates. Yes, I admit it was my mistake. However, I was unable to contact hotelsinamerica to even ask a question. There is no phone number and when I emailed support multiple times they never responded. Use at your own risk, it’s a shotty at best company.

I wish I checked reviews before booking through Hotelsinamerica. They are a complete scam! They cancel your reservation without notifying you and then when you arrive at the hotel you have to pay again in order to get a room or wait 3 hours to resolve the supposed issue. Then when you want a refund or a credit for the inconvenience of not being able to easily start your stay there, they give you a 10% refund ($14) for one room (even if you booked two). You ruined my time in Nashville and my time is WELL beyond $14 for 3 hours! Oh, and btw, I know they are a scam because they are affiliated with the hotel we stayed at!!! I would have rated them a ZERO but that wasn't an option. If they spent less time trying to scam customers and invested that time in cleaning the hotel, Hotelsinamerica might be able to legitimately make a profit.

This is the worse company ever. Horrible, abusive and stupid people. I tried to cancel my reservation fee hour after i booked and the said it is nonrefundable. couple of hours Form ever do business with them. i lost $1000.

A family member clicked on that site because it was the lowest price. Everything was fine until we realized my credit card was saved on the website even though we will never asked whether we want to save it or not.. Family members card information was also saved. We called on a three-way call and spend a half hour with customer service to no avail. Looks like both card numbers are stuck on there indefinitely. NO OTHER SITE DOES THIS . FOR A FEW DOLLARS SAVED ITS NOT WORTH THE AGGRAVATION. STAY AWAY 🤬

BE WARE, I made the reservation and paid for it, I got the confirmation and when I arrived at the hotel, they won’t let me check in unless I paid again for the room, they said the Credit Card that Hotels In America gave them was declined, and now after two full weeks I’m still waiting for my refund. I will be filing a dispute soon.

Beware Consumers Hi, We have a family member in the hospital who’s health took a nosedive out of the blue. I immediately booked a reservation at the closest hotel, since we’d all need a place to rest/shower. Within 10-20 minutes, I realized I had - ACCIDENTALLY - entered the wrong reservation date! Right away, I called their support line & asked to update the date of my reservation to the correct one. According to the company - since I hadn’t paid the $8 charge to allow for cancellations, they could do nothing. I said that I wasn't cancelling nor expecting any money back - I just wanted to update the room reservation date, period. I didn't care if the room rental rate was different from the one I had just reserved, I’d pay the difference, no problem. NO. NO. NO. We made 3 additional phone calls to their support line - but the final outcome is I am out close to $100 because of the above. The actual hotel is unable to help, due to it being a “third party” reservation. PLEASE - choose a legitimate booking company - one with at least a 4-star average. Read the reviews - I normally do - but my focus was to RESERVE A ROOM & GET TO MY LOVED ONE IN THE HOSPITAL. A one star rating for this outfit seems a bit too generous. Never again. Thanks.