HotelsinamericaReviews of hotelsinamerica.com

Double charged me for one room. Tried to get my money back and they say that refunds are against company policy. They double charged me for the same room and refused a refund? How can this company be allowed to operate? Total rip off and scam

1,No refund after just 9 hours since booking; 2, Extended wait of over 30 minutes on the phone without any assistance when I want to talk to their management 3, Ignore what you say and your complaints. I want to warn others. Never book with them!

I booked a room through Hotelsinamerica for a King size bed at the Comfort Inn Atlanta Airport and the reservation was for a double Queens size room. I spoke with three different representatives who were probably in the Philippines. I kept getting transferred to someone else just to be told I have to take pictures of the room and submit a refund online. Worse booking for a one-night stay in my life. Never again!

The worst customer service ever. It was like talking to a broken record. I was locked out of my hotel due to my key not working and no one was at the front desk to help me. The manger said I need to contact Hotels of America since the reservation was made with them in order to receive a refund. The agent said the manager needs to issue the refund since the issue is with the key and not the reservation but the manager keeps giving me the runaround and the agent refused to give me any form of evidence in writing stating that the manager of the hotel should be held accountable. In other words, no one is willing to help me and I feel like I have been robbed because I paid for a facility that I was unable to access and had to sleep in my car with no access to a restroom or any of my belongings because it was locked in my room. It makes sense that the manager should be held accountable but my money was paid to Hotels of America, who will then pay the hotel. I am the direct customer of Hotels of America and they converse via a recorded line and is able to hold record of our conversation as evidence but not able to state in writing that they cannot be held accountable for the issue with the key and assist me in addressing the problem in order for me to have evidence when addressing the manager once again. Something feels extremely sketchy about it and I wouldn’t advise anyone to use this site unless it is absolutely necessary. When I asked to speak to the manager during the call, the agent said he is the one assigned to assist me but was absolutely no help what so ever and I don’t understand why it was necessary to say that when I asked to speak to the manager. It’s obvious that he was assigned to help me, the problem is that he was no help at all and told me that I do not need evidence when I explained that the manager of the hotel was saying there is nothing he can do since it was booked through a third party. In other words, they calmly allow their customers to be taken advantage of by their partner hotels as long as they receive their money.

Special request re:pool access was not addressed by this vendor. When I found out there is no pool,I cancelled. Due to technical difficulty,it didn't go through according to vendor because they didn't see it as cancelled and never processed refund or even got back with me (call or email).

Hotels In America website to book hotels etc is a scam. they scam me for $200. Is not a legit website run

If I could give this negative stars I would. This website scammed my friend out of 280 something dollars, and then refused to change the location to accommodate them. The bank and everything is monitoring their account so that they don't get scammed, honestly a company that was copyrighted in 2024 (you can see that on the bottom of their page) has to be a scam there's no way on earth that this is a legitimate business. I'm disappointed that they take peoples hard earned money. It's honestly disgusting I don't recommend this for anyone. Again if I could give this zero stars or negative I would.Just poor broke scammers trying to take money from strangers instead of working hard. F this. Go get sum money or something. Honestly totally disgusting.

I would give them 0 star if it were possible. I will never book through them again or advise anyone to not book with them as well. Don't waste you money or time fooling with this so called 3rd party affiliate! I cancel my rsvp upon showing up to the hotel because of poor room accommodations. They couldn't move me to another room because they claimed they were full. I call Hotel in America and sent them pictures of the room. I worked with the hotel manager on getting on partial refund. He granted it in documents I sent directly to Hotel in America. Was sent a email saying it could take up to 14 days to get a refund and they would do there best. After 15 days of no communication from them about an amendment, I emailed them. They finally responded that there partners denied me a partial refund even after the hotel manager at the place I book at approved a partial refund. I was ok being with being charged a one day cancelation fee but Hotel in America and its partners are a complete rip off and I also they knew all alone they were not going to honor the hotel manager partial refund to me. They didn't try to solve this issue. If the manager of the hotel approved a partial refund, then what is the problem. I paid 334.00 up from to Hotel in America booking site, manager of hotel approved a 208.00 refund! I got nothing in return from this 3rd party affiliation because according them there partners denied my refund! What partners 🤔 is my question if the hotel manager already approved a refund in document I sent them. Please never book with this 3rd party ever. One way or another, you will be screwed by them. O star