HostwindsHostwinds specializes in web hosting and cloud services. Since 2010, our commitment has provided great hosting options at an affordable price around the globe. Additionally unmatched by our fantastic 24/7 support team and 99.9999% uptime guarantee. We consider our customer's family and provide them with all the excellent hosting services they deserve.
Hostwinds (hostwinds.com) has 720 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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kingTL
I needed to reinstall my vps several times due to two main problems, no ssh connection and no internet connection. I wasted so much time doing that and I hope for the future that the first installation will be sufficient. thank you,
Anne B.
Everything went great, easy to understand, very well explained....
L L.
Their hosting service was non-functional and all their support staff did was pass the buck on by creating a new ticket. It became a ticket creation circle! I canceled within hours and they refused to refund my money in any capacity. They continue to ignore me and Paypal as well. They really need my $50 that badly! I consider them scam artists who should be reported to the government!
Response from HostwindsFeb 3, 2023
Hello, and thanks for taking the time to leave a review. We were unable to provide a refund because a chargeback was performed prior to our billing team being able to assist further and in accordance to our refund policy: https://www.hostwinds.com/product-docs/billing/refunds. Regarding support, we can see there is one ticket where we were reviewing your situation. However, our support became limited quickly because of your chargeback performed a few hours after your service was activated. We would of loved the opportunity to assist, but unfortunately the chargeback suspends services until the matter can be rectified.
Sharon C.
Staff were very helpful in providing a solution.
Allan S.
I canceled my service on 12/14/2022. Continued to be charged in Jan and Feb for some BS backup service, which should have also been canceled because there was nothing to backup. After seeing the Jan charge, requested in writing that EVERYTHING be canceled. Was charged AGAIN in Feb.
Response from HostwindsFeb 2, 2023
Hello, and thanks for taking the time to leave a review. Please note, that backups are billed and stored separately. Therefore they would need to be cancelled separately as notified during our cancellation process for your service. If the intent is to not use your backups, then please proceed to delete them by following our Deleting Object Storage guide: https://www.hostwinds.com/product-docs/object-storage/deleting-object-storage. Once deleted, further charges will not incur. Additionally, our billing team can be contacted 24/7 by submitting a billing ticket for further guidance if ever needed.
Royal L.
Seamless renewal of my website with easy interface
Pankaj
Fantastic customer service.....just like of Siteground.
Gower T.
They kept needing signature proof 911 they collected scanned copies of birth id, vehicle registration, nothing was enough and over a $9.00 DOMAIN NAME. I even faxed them notorized list they just kept saying its copy of my passport and they require to send them the original signature not a scanned copy of it.
