April D.
No Phone Contact & Ripped Off
First, people need to be aware that the only communication is through a ticket system. You will never be able to get ahold of an actual person by phone. Second, they set me up with the wrong hosting plan and when I needed to change it, they had me buy a new plan with a promise to credit my account from the unused old plan. They never canceled the old plan and never credited my account, which means I paid for 2 plans.
Response from HostwindsFeb 28, 2023
Hello, and thank you for taking the time to write a review. Regarding the refund, I do see our billing department processed the requested account credit after properly communicating with them in a billing ticket. Unfortunetly the service itself was never properly cancelled as intended originally. Hostwinds does require customers to cancel their services. Hostwinds employees are not able to cancel services because of the sensitive nature that services contain. However, we are always happy to provide the steps and guide through the cancellation process if needed.