Hosting24Reviews of hosting24.com

Response from Hosting24Feb 27, 2023

Dear Lucian, Thank you for your feedback. Your trust is paramount to us. To always offer the most advanced website hosting service, our services have changed during the +14 years we've been on the market. This possibility is covered by our ToS, but rest assured that every change is notified to the customers well in advance via email. We're eager to listen to more of your feedback, so don't hesitate to contact us if you wish to add any other details. We're always here for you. Best wishes, Gabriela

Response from Hosting24Nov 16, 2021

Dear Mike, Our team sincerely appreciates you bringing this situation to our attention, and we would like to apologize for the frustrating experience. We have contacted you via your Hostinger account with the outcome. Our team truly understands your disappointment and we are confident we can do much better. Thus, we are ready to discuss options to compensate for this situation. All the best, Team Hosting24

Response from Hosting24Oct 18, 2021

Dear Mrs Seval Duygu Ozler, Thank you for sharing the feedback. Our team appreciates you bringing this situation to our attention as we are eager to clarify it. Payment renewal funds for domains go straight to the registrar after the payment is initiated; this is why this service is non-refundable. Meanwhile, hosting plans are entitled to a 30-days refundable period as we manage it ourselves. Regarding the domain auto-renewal option, it is enabled automatically when the domain is purchased. Such service is essential for the website to continue its work without any downtime. Once the domain expires, it immediately enters the grace period. After the domain has entered a grace period, it is more difficult to redeem it, and you would have to pay an extra fee. Because of that, we automatically turn on the renewal option. Nonetheless, every customer can always turn off the auto-renewal function through hPanel > Billing > Auto Renew. We genuinely understand the need for fast and effective assistance. Thus, we promise we put all efforts to ensure that this feature is provided to all our customers If you have any other insights regarding our services, please feel free to write to us at [email protected], and we will do our best to help you. Sincerely, Team Hosting24

Response from Hosting24May 24, 2021

Dear Usama, Thank you for such insightful feedback; it helps us see places that still need improvement, and we wish to secure you that it will not be left unnoted as we completely understand your frustration towards such waiting time for resolution. We are happy to see that currently, the issue was resolved, and the domain was added to the right hosting plan. Therefore, your website is entirely ready to be developed and used in the most convenient way for you. Regarding the previous experience with domain registration, we would have loved to register your domain name in a wink of an eye; however, the process is not controlled by us - it is the domain's registrar's responsibility. Some domains have unique terms of registration; therefore, it may take a longer time to register. If you have any additional questions or need further help regarding anything, let us know - we are here to help you out. Thank you for your patience and understanding. We will do everything to upscale your experience from now on and make everything work like a charm! All the best, Team Hosting24

Response from Hosting24Mar 29, 2021

Dear Daniel, Thank you for your feedback. We are eager to impress you and ensure your complete satisfaction with our services. Please accept our apologies that it took a while longer than it should have to fix this situation. Your website was transferred to another server to improve your website's stability; such transfers are initiated on our end to make sure that all our customers can work on their projects with complete trust and happiness. Usually, server transfer does not cause any changes except new IP address. Your described situation is unique, and we have initiated an investigation to solve this matter and provide a long-lasting solution. Our engineering team has already provided a solution in our private chat, and right now, we have just sent you a follow-up message to ensure that everything is on point. Let's stay in touch! Thank you for your patience and time. We are looking forward to your reply to ensure that you can work on your projects with complete freedom. Sincerely, Team Hosting24

Response from Hosting24Feb 24, 2021

Hello, Chintan, Our team is more than happy to assist you! We will be waiting for your message if you will need any more help. We wish you a fantastic day, Team Hosting24

Response from Hosting24Jan 21, 2021

Hello, Thank you for taking the time to share your insights and for giving us a chance to upscale your satisfaction. We were able to locate your account with us to examine the situation. It seems that our agents have already helped you out, and your website is working like a charm. We are thankful for your patience while waiting for the answer! If your message gets lost or is unanswered by any circumstances in the future, always hit us up for the second time. We are here for you. Sincerely, Team Hosting24

Response from Hosting24Sep 4, 2020

Hello, Ramin, We want to apologize for the inconvenience you have faced. And thank you for your time you took to leave us a review; we appreciate it! We want to investigate your feedback. Could you spare a minute and tell us more about your experience at [email protected]? Our dedicated team will check it out and do everything in their power to fix the issue you are having. We really hope that we can upscale your experience from now on and make everything work like a charm! All the best, Team Hosting24