Hosting24Reviews of hosting24.com

Update - two days after original review. Raising from 1 star to 3 stars. - They did finally resolve the issues. I have had their CPanel service for almost a year now. Overall the service has worked, but support is almost non-existent (as referenced in loads of other reviews). I have an issue where when a major upgrade to WordPress is released, attempts to update to a major version results in an incomplete update and a critical error on the website. After going through this on several major updates I decided to try and get this issue resolved. After a week of being told to change terminal options, and repeatedly explaining the actual problem, I finally set up a "test" account, and walked the rep through the failure. She also duplicated the failure, and was able to get the tech people to look at it. They came up with a fix, that worked. Never told me what they did. I was happy, but skeptical. I deleted the test account and set it up again. The updates were still failing on the new account. The old conversations were ended. I had to start over again. I provided some details, and told them all the information was provided previously - I would not go back and start over again for the 10th time (this has taken place over a week now. I was told it was referred back to their technical team last night, I would be updated when they heard anything. I woke up this morning and again: Your conversation has ended Send us a message I can't start all over again. I told them yesterday I wanted this escalated to a manager. They do not seem to have any escalation procedure, no trouble ticket system, and the tech team is totally isolated from the customer.