Hosting24Reviews of hosting24.com

I went to my website cpanel today to check on something to be greeted with a page saying the website is inactive. I am currently trying to contact their support, but response time is incredibly slow. With no warning, they canceled my web hosting plan and yeeted the files for four websites into the ether. I know it wasn't a declined payment for the hosting plan because the domain payment went through without issue. As far as I know, the files for my websites are now deleted. Update: I had an old, unused forum on my site that was abused by bots, resulting in a database that exceeded my size limit. I did not receive any emails or any sort of notifications about this. My site was taken down and I was not informed. I did not lose any of the files however.

The company use to be good, it's not anymore. We keep having dropouts from their end and causing us loss of business. We had to move away from Hosting24 and the issue is solved.

I am also an old customer with a Reseller account for may years. The account has NO disk nor bandwidth limits. Recently wanted to add a new website and - oops - they tell me that I had exceeded the (non-existing) disk limit. Now all the package selectors are disabled, so cannot add a website. I had complained to customer service, they confirmed unlimited disk space and promised to rectify the WHM. Today they confirmed that this is resolved - only to find that this is still NOT resolved and I still can't add a website. I am a webdesigner and reseller, so my business came to a halt and I am on the brink of collapse. Hosting24 has become the WORST hosting company and now I am looking for a different and more reliable hosting partner! I am disgusted with them.

I am an old customer of them and I have a 14 years old domain there which value is much now. They suspend it without any reason and never inform me about it. Suddenly I noticed my domain suspend. If you have any hosting or domain with hosting24 or hostinger make sure to switch soon.

Php version cannot be updated via cPanel. Reported this issue few times. No

Update - two days after original review. Raising from 1 star to 3 stars. - They did finally resolve the issues. I have had their CPanel service for almost a year now. Overall the service has worked, but support is almost non-existent (as referenced in loads of other reviews). I have an issue where when a major upgrade to WordPress is released, attempts to update to a major version results in an incomplete update and a critical error on the website. After going through this on several major updates I decided to try and get this issue resolved. After a week of being told to change terminal options, and repeatedly explaining the actual problem, I finally set up a "test" account, and walked the rep through the failure. She also duplicated the failure, and was able to get the tech people to look at it. They came up with a fix, that worked. Never told me what they did. I was happy, but skeptical. I deleted the test account and set it up again. The updates were still failing on the new account. The old conversations were ended. I had to start over again. I provided some details, and told them all the information was provided previously - I would not go back and start over again for the 10th time (this has taken place over a week now. I was told it was referred back to their technical team last night, I would be updated when they heard anything. I woke up this morning and again: Your conversation has ended Send us a message I can't start all over again. I told them yesterday I wanted this escalated to a manager. They do not seem to have any escalation procedure, no trouble ticket system, and the tech team is totally isolated from the customer.

At first use, Hosting24 was fine. My use of this hosting service consisted of accessing the CPanel for uploading some edited HTML files for my client. Now, things are a complete disaster. There is no way to get help in a timely manner, especially in an urgent situation. There is no phone number, no urgent option, nothing. Just wait while my client's site suffers during their peak business time. I gave specific directions to the person on the hosting24 customer service chat, and the instructions were not followed. I now have a WordPress website that was not supposed to go live, now live. I specifically told them to migrate the site to the staged environment I had created on the hosting24 server. Easy instructions. They were not followed. Now my client is upset that this site is not what they wanted. Now I'm waiting on the chat for urgent help. If there was a phone number to use to escalate situations like this, then this one-star review would have probably been a five-star review, and this review would be telling how helpful and courteous hosting24 was in fixing their error. Please change your customer service options. This is extremely unavoidable.

I used hosting24 before shifting to site hosting club. Hosting24 is overpriced and performance is too bad. I don't recommend