Hosting24Providing reliable web hosting services with PHP, MySQL, cPanel, Website Builder and 24x7 user support
Hosting24 (hosting24.com) has 142 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Adolf H.
I used hosting24 before shifting to site hosting club. Hosting24 is overpriced and performance is too bad. I don't recommend
Response from Hosting24Feb 27, 2023
Hello, Adolf, While we're sorry to hear about your impressions, thank you for sharing them with us. Don't hesitate to share any improvement suggestions, as your satisfaction is our goal. Best wishes, Gabriela
Daniel J.
I have been a customer for over 6 years now so I'm sorry to have to write this review, as I've never had such a bad issue before this point. 4 weeks ago on the 25th of Feb, I got user reports that DB errors were occuring and that the DB authentication was revoked. That's strange as I haven't changed anything for a while. Upon further investigation and unbeknown to me my hosting IP had changed completely which was causing these issues. After I worked that out and corrected it all was well, I followed up and found my hosting was transferred over to new servers which caused this migration. On March 9 I reached out to you again that after this migration I was unable to access certain parts of my hosting specifically definers in the MySQL hosting DB, as when reimported from the migration had been changed to root user, which I don't have access too. After discovering that with support, all they would need to do is go in and change these definers back to how they were. This fix should have taken maximum 10 minutes. I followed up the next day and got told "Our team is currently working on the issue! I have sent a follow up regarding this and we should be getting an update within the day 🙏" I got no follow up with the day so followed up again 3 days later, and was told it was under investigation but would get a response any time soon. On March 14th still with no response I followed up again, again with no response from the investigation. On March 17th I followed up again and again got told "Thank you for waiting! I checked and see that your case is still under investigation by our specialists. As soon as there will be any update, my colleagues or I will inform you immediately blush" I've now reached out 4 times to solve a trivial issue that HOSTING24 caused when they migrated my shared hosting to a new IP.
Response from Hosting24Mar 29, 2021
Dear Daniel, Thank you for your feedback. We are eager to impress you and ensure your complete satisfaction with our services. Please accept our apologies that it took a while longer than it should have to fix this situation. Your website was transferred to another server to improve your website's stability; such transfers are initiated on our end to make sure that all our customers can work on their projects with complete trust and happiness. Usually, server transfer does not cause any changes except new IP address. Your described situation is unique, and we have initiated an investigation to solve this matter and provide a long-lasting solution. Our engineering team has already provided a solution in our private chat, and right now, we have just sent you a follow-up message to ensure that everything is on point. Let's stay in touch! Thank you for your patience and time. We are looking forward to your reply to ensure that you can work on your projects with complete freedom. Sincerely, Team Hosting24
