HospitableReviews of hospitable.com

INFURIATING... There are many great attributes for this platform, but they become overshadowed by the constant lack of tech support. I have been using Hospitable for about 7 months now and I can honestly say I have nearly thrown my computer out the window at least 12 times because I have had tech issues with no where to turn. Mind you, I create websites for a living. They addvertize 24/7 chat support, which is not bad all things considered. However, it is not "live", and after you have jumped through all the hoops to submit a trouble ticket, your left with: "someone will get back to you in 24 hours" , well in my many experiences, that usually turns in 36-48 hours. To make matters worse, when the agent finally responds, its a simple message and you have to wait again once you have submitted another response. Most issues I have had in the last seven months have taken 3-5 days to resolve. Currently on day 3 of a very serious issue with direct bookings. They just rolled out there long anticipated payment processing with direct bookings. So many bugs it's not even funny. The icing on the cake; they are holding funds until 3 days after check outs. I mean are you serious?? The biggest reason host's prefer direct bookings is to manage there own funds and offer there guest's savings. On top of that, they have now started collecting taxes, which are all over the place. New Hampshire does not have a state tax... Now my guest's are being charged TWO separate state lodging taxes. It takes a lot of hard work and time to build a solid reputation and guest report. Hospitable is not worth having a heart attach over.

1. The MOST irritating issue : they are unable to properly detect the langage of the guest : that (acknowledged) issue is lasting since the beginning of my subscription (months ago). No fixes so far. My guests are receiving messages in English instead, while we're a French based rental, with mostly French guests! Despite the fact they properly detect the phone number (including the international prefix), the city, and even the guest's country! They're suggesting to switch the fallback langage to "French" as a "temporary workaround" but that will affect my other rentals since that's a global settings. It would take a few hours to fix it, but nothing yet. 2. "Automatic replies to Questions" is only available for English. 3. Custom codes are a great idea but doesn't support translations. You'll have to duplicate custom code to support multiple langage.

Horrible company, horrible customer care

A lot of technical issues which they can´t fix it. In addition to that customer service is not helpful and usually tells us that "we are all humans and make mistakes", and that they can help us find another solution that is more tailored to what I need.

For all i know, this is a great platform. I have 2 apartments across booking.com & airbnb. This platform was unable to connect them together, connect to the platforms properly and when i asked for help, they deliberately replied with very unhelpful comments. If you have issues, nobody can help you until they turn up for work. They don't work weekends. If you have a problem with their service (and bookings for your properties), they wont be able to help until Monday morning. If i sent a support request that their merge properties function isn't working, they reply "did you try our merge properties function? When i told them i felt like they were not helpful at all, they just replied sorry you feel that way. Frustrated is an understatement. I wanted to really like this platform but lack of support and customer experience focus has let them down in my case. UPDATE : Thanks Zach for the reply. If only someone with your attitude dealt with me when i originally raised the issues i was experiencing, sorry for the 1 star but my review was honest and will hopefully help hospitable improve too.

I have been trying to get my VRBO account connected to the platform and an error comes up. I have contacted customer support and all they say is the problem has been escolated. At the same time I am still being billed and they have stopped responding to my email requests. It is frustrating that the only way to contact them is via email and there is no way to talk to them via phone.