Nikole S.
I can’t overstate what a difference…
I can’t overstate what a difference automating the email/messaging process has made. I now have 90% of my messages taken care of. The best money I’ve spent this far for my AirBnB.

Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Nikole S.
I can’t overstate what a difference automating the email/messaging process has made. I now have 90% of my messages taken care of. The best money I’ve spent this far for my AirBnB.
Adam M.
Great product
StayinBuckhead
We are a Airbnb Superhost with multiple properties and Smartbnb does an incredible job of communicating with our guests & cleaning staff
Gil S.
Smart b&b has been a big time saver and has allowed us to be very responsive to our guests without having to be tied to a mobile device all the time. Moreover it's allowed us to be relatively doting on our guests by using automated messages at different times in the rental cycle. Have yet to spend time with the artificial intelligence service but it looks pretty intriguing and I suspect it will be of greater value as I acquire more properties and the volume of inquiries becomes more significant.
James L.
Excellent service!
Sophie
Absolutely fantastic. With guests expecting instant responses from you 24-7 smartbnb really helps you deliver.
Sabrina C.
I LOVE SMARTBNB! I no longer stress out when I receive that “PING” notification that a guest, potential guest or new booking has contacted me. I know that Smartbnb has responded within a few SECONDS of receiving that notification. If any further action is required from me, I can address that when I’m available to do so - NOT IMMEDIATELY! After setting up and personalizing the messages going out, my business is on autopilot! I could not be happier - it is well worth the little expense for the service!
Andrew P.
I love this app. Easy to set up, use & edit. Has saved us so much time & systemised our communication processes & message flows. The new Metrics looks excellent & more importantly provides the data we need to keep our listing on track.