HospitableReviews of hospitable.com

Do not use! Deceptive listings and poor customer service. Will never use them again. Save yourself money and trouble!

I honestly cannot believe this has so many 5 star reviews. It makes no sense. It almost feels like they are there to cover up how many bad reviews this service really deserves. Just to add Vrbo channels, you need an extension, which already says a lot. And that is without even managing multiple accounts. If you do have several accounts, you practically need a programming course just to set them up. Then after some time, you have to do it all over again because the accounts get logged out again. Yes, again. Technical support takes hours to reply and the whole thing is a mess. There are constant login problems, and I honestly do not understand how they are still operating with such a terribly poor service!!!

Their support is TERRIBLE and the software does not work properly. They sell Pripority Support through WhatsAPP which is only an IA bot that does not help. The human respone on the Priority support is even SLOWER.

TERRIBLE customer service. You can never get help from a real person.The little help they provide is through AI that has severe limitations for solving complex problems like channel integrations. The connection with VRBO never worked and that created problems for me in that platform.

Hospitable PMS customer service is TERRIBLE. Don't count on any help whatsoever for hours on end. You have to go through an AI system that runs you around in circles until your about ready to give up. Nothing gets resolved. Nothing gets answered timely. This happens EVERY time there is a problem. Takes days or weeks to get an answer. Maybe spend some time on customer service and less time on Town Halls, telling us how wonderful the software is.

Warning, they are very intrusive, including demanding scanned copies of ID. Just not very safe for the user.

We signed on with Hospitable primarily for calendar syncing betwee AirBnb and VRBO. We rent out our vacation home when family/friends are not there, and we have a mandatory 24-hour gap between guests to allow for cleaning, which is not readily available in our rural area. Within the first few weeks Hospitable allowed a booking on a mandatory cleaning day. I immediately canceled the guest, got fined $250 by AirBnb and lost my Superhost standing for the coming quarter. Then began the hallucinatory effort to figure out what went wrong. Hospitable's AI bot initially gave me completely wrong info. I requested a human, but got contradictory and confusing feedback. Another escalation to a human supervisor took five days to connect. While the supervisor was very nice, the bottom line was this: Any 'manual changes' to the calendar cancels out your settings that block guests from booking on cleaning days, and even blocked days not specifically booked by paying guests. I was not notified of this when we signed up and set up our calendaring system. There is nothing in the onboarding instructions that warns you about this. Despite lengthy back-and-forth via chat, and watching the videos they sent, no one could ever explain what actions the system counts as 'manual changes' - was it opening my caledar a month at a time? Was it fiddling with pricing? Were the settings inactivated by guest-initiated cancellation? The final bit of advice was to contact a Hospitable supervisor EVERY TIME I made a manual change to the calendar, and they would 'reset' it for me. Which is nuts, a set up for mistakes, and way more work than just managing everything by myself, which is what I'm now doing since canceling Hospitable.

The software itself generally works and the automation features do what they’re supposed to (to be fair other software out there can do the same thing). Unfortunately, a billing issue completely changed my experience with the company. A payment method changed without my knowledge and was updated within approximately one hour of cancellation, on the same day, during a holiday. There was no intent to cancel service, and the issue was corrected immediately once discovered. Despite this, no discretion was applied, no escalation path was offered, and my legacy rate was permanently removed. The support ticket was later closed due to the holiday without resolution. This was not churn or neglect — it was a same-day technical issue. The handling made it clear that rigid policy matters more than customer context or loyalty. I do not recommend Hospitable if you value reasonable customer service or retention when issues arise.