Steph
Convenient and great support staff
We enjoy using smartbnb and the support staff are great. It makes messaging guests much more convenient.

Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Steph
We enjoy using smartbnb and the support staff are great. It makes messaging guests much more convenient.
Melanie E.
love smartbnb. it takes a lot of time off of my hands. wish it was just a tad bit more user friendly but i'm finding my way around it.
Lisa B.
I got off to a bit of a bumpy start with transferring my listing data from a different Airbnb host. However it is all fixed now and I am very happy with the system. I do wish I could have picked up the phone and called tech support, but when I was going through the website I couldn’t find a way to do so. I appreciate the online support but sometimes the phone is just more convenient.
Heather Strode B.
Still has several hiccups (mostly backend coding stuff), but the concept is great, the layout is pretty user-friendly. I only use VRBO, but I had to activate an AirBNB account to have access to membership. I use this to automate emails to potential renters, upcoming renters, and cleaners. I wish I could assign tasks to more people, e.g. I have a guy that helps with trash/property, but he's not a property manager, at this time there is no assignment I can give him through the site. Also, it'd be nice if you could export tasks or auto-populate, calendars, etc. to your personal calendar.
Steve B.
Very good product. A couple of features I would like to see them add (share combined calendar outbound via an iCal formatted feed ) and sometimes some small glitches but overall very helpful and helps me save time as a host using Airbnb, VRBO, and Homeaway and manage and drive bookings for 3 properties that we own.
Corey K.
Super platform, just has some bugs to work out, things to make it 100% usable (user level permissions/notifications to be able to have friends, virtual assistants, etc. Manage things) Also they should TOTALLY build in an add-on service of VAs to help manage messages.
Tatjana P.
A view bugs, but a really great software!
Jason
Waiting for a cross platform update. I would like to be able to manage my listing from Booking.com Best, Jason