HospitableReviews of hospitable.com

Decent system, apart from a very bad connection with VRBO! then the real thing, is there is virtually no customer service at all. then they get you to buy priority support and promise answers within 12 to 24 hours, which has never happened in the year I have been using them. first it took 2 months to get onboarding support, then it took a few weeks for them to set up VRBO. then out of nowhere a year later the VRBO connection stopped working, so I reached out 6th of june that hospitable wasn't updating the VRBO calendar. I had not made any changes at all. I reached out on the 6th of June and I got an answer on the 17th of June (I PAY FOR PRIORITY SUPPORT) and I explained that this is completely unfair that I get answered 11 days later and explain the issue with VRBO calendar. the agent start gaslighting me saying that I must have other calendars and proceeds to tell me that I need to sort this out instead of giving helpful support then I got ignored till the 20th and got a reply from Cindy, I replied to her repeating it all again. she ignored me completely and then I got another automated reply saying this would be closed on the 22nd and asked if I needed more assistance without any help up to this point. then Jose joined the support and again told me it was my icals or calendars, even though I had never changed anything. just shifting blame to me from their system. since me replying he has actively ignored me and I can see he is online. the company wont refund me the priority and wont help me with this this whole month! I hope that they look at this and maybe I can get some priority support I have been paying for by taking this public. UPDATE: its been the whole month of June, and they are not admitting to ghosting me, and not intending for that to be the experience, and furthermore sending seriously bad instructions that no one can follow. I Can't recommend anyone joining hospitable as they wont help. Update: Just found out that the system has been reporting the cleaning fee split incorrectly all year and when I asked their customer service for assistance in identifying how much less I have been paid in the owners statments it took 18 days to be told to fix it myself, even though I cant see the cleaning fee for any months prior to August. I was promised it would be fixed and to get the total number but neither has been done. I pay for the priority support and they dont seem to care at all that my business is being damaged by their system Also - I set up all the agreements with hospitable during on boarding, but was lied to as its not behaving as discussed and then they won´t help rectify their mistake and shortcomings in the system!

This company has a lot of anonymous reviews. I know they are false as the content used in the reviews I deal with every day. They express the positive support for example, It took 5 days just to get a reply from support on my calendar not working! Not sure how this many anonymous reviews made it past google as I have never seen a business with so many. One even states that they are part of the company. So i guess employees now review as well?? Make sure if you post this to make me anonymous!

Look, for the renter this is invasive and the company's privacy policy is entirely inadequate. They will try and protect the data they now have from me - we all know how that works out over time. From reading their policy there is no time limit on how long they can retain that data, and they state that they can change their policy at any time. When I tried to cancel my account they warned me that I would never again be able to to use my email if I ever wanted ( or was forced to) sign up again. It may be good for owners. It's bad for renters. I will avoid properties that use this in the future

These people defrauded us of our money and have offered no support. They are absolutely blatantly taking money for services they do not provide. Avoid at all costs. Updated to add that they took weeks to offer any support. Our valid issue was 'handled' by AI and then four humans (they claimed) before the refund was given, and then the refund was less than our initial payment due to the exchange rate, so they still got a couple of hundred dollars from us for their less than no support. I am not updating this review to be any more favourable.

Twice in the last 2 months I have not been able to complete a booking. From not being able to identify me or saying my credit card is a fraud. They are full of it!

Great product having loads of potential only marred by unprofessional sales staff. I was sent numerous reminder to be on time, failing which the meeting will NEVER be rescheduled, but the sales rep never turned up wasting my day and time, as I had to cancel other appointments to attend this one super late at night (I am in a different time zone). The tone of the email was super unprofessional and 'inhospitable'.

Encountering multiple and continues issues with VRBO’s calendar sync, getting stuck again with the AI bot, waiting again (now over 24 hours) to chat with a human, which usually connects from ‘sunny Honduras’ in a totally off hour time zone, completely useless hours to chat realtime here in Italy, Europe. Just subscribed a week ago, already regretting

mai usato ma so che è stato usato per gestire alloggi inventati sul mio profilo airbnb... vergognoso!! state lontani