HospitableReviews of hospitable.com

Response from HospitableDec 4, 2019

Thanks so much for complimenting our service! We take pride in offering top-notch support. Rest assured we are constantly working on user experience improvements, and now with our new app we will certainly be improving on that too. Our team is growing so that we can improve faster and better than ever, and we hope you'll be there to see it all unfold. You should be able to download all of the info into an Excel sheet, have you tried reaching out to the support team? They can definitely point you in the right direction. We also have a completely revamped Metrics section coming up soon, so there's that to look forward to, too. Thanks again for your review!

Response from HospitableOct 3, 2019

Thanks for your review, Donald! As one of our longest-standing customers, we sincerely value your business and your feedback. About our response speed, you'll be glad to know we are growing our customer success team so we're able to respond faster to queries. During busy periods the wait could be longer but rest assured the team always do our best to answer as fast as we can. In regards to the functionality you mentioned is missing, if it's something you haven't mentioned before to us, please let us know in the chat or via [email protected]. Over time you've given us some fantastic feedback and I can see that we've added several requests on the development pipeline on your behalf. We'll be working on your requests soon, and hope that we're able to earn back a five-star review from you soon in the future.

Response from HospitableNov 8, 2017

Hi Errol! We have drafted a handy guide to help you read the market reports, and is available straight from your market reports. http://help.smartbnb.io/gather-market-intelligence-with-market/reading-your-market-report In one line, we give all the fundamentals of your market situation. Feel free to contact us on [email protected] if you would like to see further clarification.

Response from HospitableOct 23, 2017

Thanks for becoming a customer Chandler! With your current setup, Smartbnb has saved you already an estimated 3 hours of your time in just 21 days. The value will only get higher as you will automate more with us. Smartbnb will help you improve your position in search ranking, not only by updating your calendar (a known Airbnb SEO trick), but also by reducing your response time (in particular to inquiries and requests to book). A fast response will also increase your conversion rate, as 57% of Airbnb guests will move on if they are not given a reply within the day (in their timezone), especially as our messages can be tailored on the fly to your guest, and the questions that have been asking. Be sure to reach out to our support team if you are interested in maximizing the value of your Smartbnb subscription!

Response from HospitableJul 27, 2017

We would love to know more and help you get more value out of your subscription. Contact us on [email protected]!