HospitableReviews of hospitable.com

Response from HospitableMay 29, 2024

Hi Jane, we appreciate that nobody likes price increases, but this is the first time we have asked existing customers to pay more, and in real terms (taking inflation into account), our prices have essentially declined 30%. In order to maintain the existing functionality of our product and add features highly demanded by many of our users, we decided that a price increase was required in order to sustain the required growth of our team. If you haven't already, we suggest you compare our new pricing plans and see if the Host or Professional plan could save you money and help you grow - we recently launched the functionality to allow existing hosts to switch to these new plans should they wish to.

Response from HospitableMay 26, 2023

Hi there, we appreciate your frustrations with our current support response times. They are not up to our usual standards right now but we're working hard to get them back to where they should be. We've rapidly increased the size of our support team and we're working hard to get all of the new hires up to speed, clear our backlog and get response times back to normal. Miles

Response from HospitableNov 24, 2018

Hi Mira, Pierre-Camille here. We are sorry about this experience. I want to go back to the points that you have raised. I am an Airbnb host as well, and every negative review is hitting me to the core. Considering the unfortunate review incident, you have been in contact with Marii and me in the past week, ahead of the publication of the review in question. We have explained the way Smartbnb works regarding Airbnb reviews. The reviews are not created by Smartbnb, but are created by Airbnb. We detect them from Airbnb ("capture" them) as long as they are pending. You are immediately notified by email. If there is no interaction from your part, the review will be published as scheduled. We offer a lot of options to make sure to protect the reputation of your business if you are having a bad hosting experience. - You can mark a review has being a bad review, which means the publication of your bad review will be delayed at the very last minute, without prompting your guests from reviewing their stay. - We want to make sure that you get ample time to connect to Smartbnb to handle those bad reviews, so we propose the scheduling of reviews 3 days after the check-out. This gives you a minimum of 3 days to connect to Smartbnb and check the reviews. - You can edit all comments and grades to adapt the review to the situation at hand. - It's not possible to shut down email notification for reviews being captured. We see them as too critical. If you find that reviews automation is not working for you in a repeated way, please deactivate your rules for automated reviews. Considering the other points you have raised, - We are striving to make a product that is easy to use and is delivering value as quickly as possible, for you to see if Smartbnb is working out for you. We also know that about 70% of users are using the default templates as provided. - We make no distinction regarding whether the host is a primary host or a co-host, and Smartbnb will work for all listings under the Airbnb accounts you are connecting to your Smartbnb account. Separate users who create their own account are therefore charged on the basis of the listings that are connected to each of their Smartbnb account. The solution will not be easy fix, as this will require a change in our pricing and in our technical architecture. Every user that is found in this situation is immediately prompted to contact us. The customer service team is available to offer alternative Airbnb configuration options to make sure that you only connect to Smartbnb the listings that you are willing to connect. I trust this clarifies the different questions that you have raised. We are always available to answer them directly and adapted to your situation with our customer success team.

Response from HospitableJul 17, 2018

Hi Lazaro, and thanks for being one of our customers! Last time we interacted with you, you let us know that you were overall happy about Smartbnb. Our team reached out to ask how your experience could be improved. Our reviews matter a lot to us, so if there is anything that affected your experience negatively since then, we would love to know about it and offer to assist. What can we do to push your review to 5 stars? Smartbnb allows you to automate a significant portion of your Airbnb interactions. Looking at your current configuration, I can see that there are many ways to help you get more value out of Smartbnb. Please don't hesitate to reach out to us at [email protected] for further details. We are adding new features all the time; we've shared your requests for team logins with our product team and we will keep you posted as soon as these features are released :) Best regards, Pierre-Camille