HospitableReviews of hospitable.com

I had heard a lot of good things about Hospitable and was seriously considering switching after using another major PMS for almost two years. Unfortunately, my experience with Hospitable’s sales process has been extremely disappointing. I scheduled a call with a sales rep, Marshall Joynt, and explained my situation in detail. I currently have almost another year prepaid with my existing PMS, but I have experienced enough problems with that company that I was seriously considering walking away from the remaining prepaid service and moving to Hospitable now. I was specifically interested in Hospitable’s $59 Professional plan. Despite making that clear, I was still pushed toward the $99 plan during the call. One of my biggest concerns was migration. I have an established Airbnb/Vrbo property with existing reservations, pricing integrations, smart locks, etc., and I was understandably concerned about moving everything without creating downtime, syncing problems, or double bookings. I was told that migrating one property could take approximately 6–8 hours and was then offered Hospitable’s “Rapid Rollout” onboarding service for $500. So let me understand this: I am considering abandoning approximately 10 months of prepaid service with a competitor in order to give Hospitable my business, and Hospitable’s solution is to charge me another $500 to help move one property onto their platform? I explained very clearly that I was willing to consider switching immediately, but that Hospitable would need to offer some type of meaningful competitor-switch incentive to justify the financial hit. I specifically asked Marshall to speak with management about a first-year discount and/or waiving the onboarding fee. His follow-up email completely ignored that request and consisted mostly of links and information that can already be found on Hospitable’s website. Only after I called this out did he clarify that management would offer no additional subscription discount whatsoever beyond the normal 12% annual discount available to everyone, and that the absolute lowest they would go on the $500 onboarding package was $350. A $150 reduction on an optional $500 onboarding service is not a meaningful incentive to switch providers. It still means I would be forfeiting months of prepaid software and then paying Hospitable an additional $350 simply to help migrate my account. What makes this particularly disappointing is that I actually liked a number of Hospitable’s features. Their Google Vacation Rentals/direct booking integration, smart thermostat automation, ChatGPT integration, and other functionality genuinely interested me. I went into the call as a serious prospective customer. Instead, I walked away feeling like Hospitable was far more interested in upselling plans and paid onboarding than actually removing the barriers preventing a customer from switching to them. Marshall ultimately told me that because I only have one property, the concessions Hospitable can make are very limited, and that if this meant I was no longer interested, he understood. Fair enough. At least that was finally a direct answer. But if a customer is actively considering leaving a competitor, is prepared to abandon nearly a year of prepaid service, and is asking what Hospitable can do to earn the business, I would expect a company that wants to grow to bring something meaningful to the table. Unfortunately, that was not my experience.

I run a 10-property short-term rental portfolio and have paid Hospitable €213 a month to take guest messaging and channel management off my hands. In July it stopped doing the job, and getting anyone at Hospitable to care about that turned out to be harder than fixing it myself. On 21 July I sent a fully diagnosed report — I'd audited all 33 of my checked-in reservations and handed over exact reservation codes. Two guests had arrived at locked doors because their check-in instructions silently failed to send. Templates were going out with blank property names and blank lockbox codes. Booking.com was selling one-night stays on properties configured for a three-night minimum. Real guests, real lost revenue. What came back, 78 seconds later, was "Smarty" — their AI agent. It thanked me for the detail and asked for a messaging rule ID. I gave it. It came back and asked which reservation code I'd like it to look at — from the list I had already sent it twice. I re-pasted my original email. It then asked me to go and check my own settings for it. I asked to speak to a human. The AI replied asking me which of my issues I'd like the human to focus on. When I said I'd cancel if a person didn't get in touch, it offered me a link to buy Priority Support — an upsell, mid-complaint, for the privilege of being answered. A human, Vince, appeared on 26 July. Five days. On 31 July he sent his findings, and this is the part that matters: he confirmed every single thing I reported. Messages failing in Booking.com delivery after exhausted retries. Timeout errors in the minimum-stay sync, which is why Booking.com undersold my properties. Cleaning-task notifications silently switched off so my team stopped being told about jobs. He said engineering was "actively investigating" and that they'd keep me updated. That was five days ago. Nothing since. No update, no fix confirmation, no answer on the service credit I asked for on day one — that was never acknowledged at any point by anyone. Two weeks. Confirmed platform faults costing me money. A support experience where the only fast responses were from a bot recycling the same sentence — "I recognize that these failures have directly impacted your guests and resulted in lost revenue" — while nothing was actually resolved. Standards have slipped badly here. If you run a portfolio of any size, understand what you're buying: when it breaks, there is no one at the other end.

What a scam. When I realized they wanted to charge a lot of money and I tried to cancel, they would not let me remove my VRBO property. Their help was useless. The website window meant to uncouple accounts did not work. I can attach a screenshot of what happens when we try to uncouple our VRBO listing. You can't delete it. Also, the customer service chat is not helpful, we tried deleting cache, using different browsers as suggested. Still could not uncouple. They said they would put us through to a live human, then dropped the chat.

My experience with Hospitable has been extremely frustrating. I spent around six hours trying to connect Airbnb and Booking.com correctly. I also spent those hours with Hospitable’s AI support, repeatedly explaining the same problem. The AI kept suggesting the same steps over and over again: disconnect, reconnect, reinstall, and start again. The strange part is that Hospitable can actually see my Booking.com reservations, which means the connection appears to exist. However, my calendar in Hospitable only shows Airbnb bookings, making the system unusable. The biggest problem is not even the technical issue—software bugs happen. The real problem is that there is no way to reach a human who can investigate the issue. There is no effective technical support, only an AI chatbot that cannot understand more complex problems. A competent support technician would probably have solved this in minutes. Instead, I lost six hours with no solution and a great deal of frustration. Hospitable may have good features, but without access to real technical support, I cannot recommend the service

I have an Airbnb listing that has been active and it’s successful for 11 years. The second I connected it to Hospitable, it completely wiped all text from my listing and adjusted my pricing. It then started sending unwanted AI messages to my upcoming guests. To top it off, I tried to get in touch with Customer Service and I could not get any further than a chat bot, but no matter how hard I tried and they did not resolve my issue. This completely up ended my business and ruined my day, I cannot emphasize enough how terrible my experience was, and I never leave bad reviews places.

I connected Hospitable to my airbnb account just to see what it was. I didn't go through any other setup, just the integration. I did not enable any messaging. Suddenly the automation began spamming my guests, even telling guests I had given late checkout permission to that they had to leave by a certain made-up time. It also automatically responded to guests genuine questions with irrelevant messages. All of this without me enabling any messaging ability. So I tried to contact Hospitable support and their AI chatbot is not helpful either. I will never use this service again.

This is the worst channel manager ever. I spent 4 hours setting it up during a long flight. That includes bank account, listing information, verifying ID with drivers license. The program makes false listings, screws up the calendar and is absolute horrible. The AI support is a little helpful, but the hard issues it does not help. By the way, I work with software and only setting up one property. Do not use or believe this is a good program. Trust the bad app reviews and other sites. And yes, I was setting it up with my laptop.

Really disappointed with Hospitable's customer experience and the system is having constant issues. I keep on experiencing double bookings like on every single booking. Their customer support gets back to you after 4-5 days if you arr lucky and to use any integrations, apart from the Essentials plan you need to pay and upgrade. Would I recommend this platform? Long story short "No"! I would rather use other pms/channel managers and I have already started looking and searching elsewhere. Not worth it.