Shane S.
Would be 5 stars if you didn't try to…
Would be 5 stars if you didn't try to slap on the $3.00 insurance fee on every order. It's not really clear how to remove it either. This is a scammy way of getting additional money out of the unaware customer.
Response from Hose WarehouseJul 7, 2025
Hi Shane, sorry about that. We went through a spell that was a nightmare of lost and damaged packages a while back, and we had to find a solution that could protect everyone. An extensive search found the insurance adder. There is a flip switch on the left side which turns off the insurance adder. It is defaulted to on because the coverage is great when needed. We've come to the rescue a few times; had we not had it on order, it would have been delayed, or the customer would have had to reorder and wait for a refund, which can take months when dealing with any of the shipping methods. Thank you for your purchase. We hope to be there for you in the future.