Hose WarehouseReviews of hosewarehouse.com

Response from Hose WarehouseNov 11, 2021

Hello Dan, Sorry for your inconvenience on your order. We are experiencing delays from vendors, like today, we were informed that one of our vendors is backlogged by 400 orders and an order we placed a week ago hasn't even been entered. These are difficult times and it is stressing the system as well as patience... We strive to take care of everyone properly and take your feedback to heart. Thank you for your order of the brass T spilcers and I hope your project went well once you got them.

Response from Hose WarehouseJul 8, 2021

Hi Matt, there is some crazy stuff happening with freight at the moment and I'm not sure who T Force Freight is because we generally ship Fedex Freight or UPS freight, but maybe it was subcontracted out?!?!? You ordered from us for a specific product of Industrial Hose and Fittings, if we can provide a different carrier, I'd love to opportunity to continue our business relationship. Either way, we appreciate the order and your taking the time to leave feedback so that we are aware. I bring up negatives and positives in a weekly meeting with staff and will be sharing your experience with them. Thank you.

Response from Hose WarehouseJun 11, 2021

Hi Ed, sorry for the inconvenience. We get Tigerflex in all the time and have a shipment coming to us about every other day... I'll be asking questions on this but I wanted to apologize for any delays this may have caused. Please consider us in the future for this product or complementing hose product. This was an isolated incident. Thank you.

Response from Hose WarehouseApr 29, 2021

Hi Paul, we have a restocking fee because we are a wholesaler not a retailer, we don't mark up to buffer mistakes/returns. I'm sorry you had a bad experience with your second order and I'm going to see if customer service can explain this to me a little more, but on a $643 order, I'm going to guess you did your research online and found that even with the restocking fee on 2 mistaken fittings, you were substantially less than if you had you purchased elsewhere. I hope we helped you identify the correct fittings too so you can get your A/C project done. Thank you.

Response from Hose WarehouseApr 17, 2021

Hi Eric, we understand the need from time to time to have things next day. I will check with customer service and our tickets to see how this transpired so that it can be addressed. We are working on an updated forward facing inventory system for HoseWarehouse which should give a better understanding for stock/lead times. Our general practice is that we call the customer if a product cannot be shipped direct from the factory and if we don't have stock - no matter the method of shipping. We appreciate your business and hope to be there for you in the future.

Response from Hose WarehouseJan 7, 2021

Hi Michael, Thank you for your purchase of the Ideal clamps, I do see where it took over 30 days to get these to you. Our sincere apologies. Some of the delay was caused by the holidays and timing... the fact that we did not have this in stock, and the unfortunate shipping delays caused by a incoming, and outgoing freight due to a inundated UPS/Fedex system. If you order again from us, the delays will not be so profound... Please call our customer service in the future 800-426-5273 x2 to get accurate expectations on any future orders and we'd be glad to serve you. We hope you have a great 2021!

Response from Hose WarehouseDec 11, 2020

There may be an issue with shipping, I show tracking as 'pending' with "no scheduled date". It's Friday after 5, but please either email us or call us for Monday if you have not received your package by then. Tracking can be found in your previous orders on www.hosewarehouse.com

Response from Hose WarehouseOct 5, 2020

Sorry you had trouble, we strive to give as much information in our listings and answer questions pre-purchase as possible, and try to streamline the return process when needed.