horrormerchReviews of horrormerch.com

Cool stuff, but that’s where it ends. Their customer service is trash. Ordered an item labeled as “in stock”. 10 days go by, no update. I write them to ask for a status update. Immediately I get a response saying that I should look at my previous emails for an answer (I have bought pre-order items from them before and also received poor service). I responded telling them that I commonly have to write them for updates because they have poor communication. The next response informed me that my item was a pre-order and would ship in a month. Mind you, the item was listed as “in stock”. However, they canceled my order and issued a refund. I responded to that email and never received a response. The fun part was that they only refunded me 1/2 the amount. Just the item price, not the shipping. I emailed to point that out, and was ignored. Luckily, I paid through PayPal and was able to open a dispute for the full amount. This held up their ability to use PayPal until the dispute was resolved. A week went by before they released the rest of my funds. I found the same item on eBay and had it within 3 days. Horrormerchstore has terrible CS. An antiquated muddy website with sloppy policies. They censor their social media (IG) so you cannot see the complaints. They will try to steal your money if you complain or make them work. Yes, they have cool stuff available, but you can also find these items on eBay and Amazon for the same prices. Do yourself a favor and avoid using this company. Update: In response to their response below… Showing my order history does not un-do a history of poor customer service and poor communication. It’s not “throwing you under the bus” to tell the public my experience with your company. Your attitude towards your customers is that of a triggered teenager. Dealing with your customers is part of your job. And, as such, you need to do better.

Because the company blocked me via Facebook for commenting one time on one post asking if they actually ship products people paid for, and felt they don't owe customers accountability, here we are. Ordered one pre-order item March 8, 2024. Paid $50. Figured by May, it will have arrived by then. Never received one email regarding the status of my order--no "your order is being filled" or "your order has a shipping label and will ship soon." Nothing. But they make sure to flood your email with new product offerings. Checked July 27, 2024 for the status of the order in my account with Horrormerch, and it says "Fulfilled" June 24, 2024. Really? The transaction is done? Over a month ago?! Tried clicking on the "Track Your Order" link and it just refreshes the page. There is no tracking number, zero indication which shipping provider is handling the shipping. Nothing. Horrormerch.com just took my $50. Tried emailing and got an automated response. There is no customer service email address or phone number to call to inquire about your order. So I went to Facebook and asked if they actually ship paid products. As of today, I can't see their Facebook page. They blocked me for asking where my shipment is. Comments are limited on Instagram as well. It's theft. They're a garbage site that steals your money. The owners of this site just want to pocket your money and never send your orders, and they don't want to honor the transaction or answer for their thievery. If you find yourself in the same situation, file a report BBB, as well as the Ohio Attorney General's office. Leave as many reviews as you can regarding your experience. RESPONSE TO HORRORMERCH: It's past the 50/60 days since my purchase. It's been 144 days. I want a refund. My account said "Fulfilled", which per your own policies, I would have received an email. It also means you would have mailed the product. There wasn't anything to respond to, nor was there any tracking or notifications. You guys implement policies to cover your asses, but give no timelines in delivery or transparency, leaving customers with little recourse.

I placed two seperate preorders with HORRORMERCH/HORRORMERCHSTORE on September 11th, 2022 (Order #17062972) for $111.02 USD and the other preorder was on December 28, 2022 (Order #17066372) for $118.99. It’s now July 5th of 2024 and I still HAVE NOT RECEIVED either of these orders or any help from this company’s customer service representatives. All they did was create a label for one order through USPS that was never picked up or received from them. For the other order they added a link that said “Track shipment”, but it didn’t work and led to nowhere when I clicked it. After that they proceeded to mark both orders as fullfilled, but I never received any shipments from HorrorMerch (trust me I’ve contacted USPS multiple times as HorrorMerch’s site suggested to be 100% positive that my suspicions were correct in thinking they swindled me out of a total of $230.01 USD). I even tried doing as their site suggested and contacted them through the proper section of their helpdesk and I never received a response from a live customer service representative. I only received an automated email with absolutely zero follow up from anyone in their customer service department. The worst part and the thing that annoys me the most about it is these were supposed to be gifts for my nephews who are massive horror fans. I honestly hate to talk bad about anyone because that’s not who I am or who I want to be portrayed as, but everything about this company’s methods make them seem like remorseless scam artists. I just want someone at this company with some human decency and morals to step up, take accountability, and do the right thing for someone who was a very loyal customer in the past until this happened and I realized they started using sketchy practices to operate their business. It’s really sad that a place like this has been and continues to be able to operate within the horror community and take advantage of horror fans like this. I’m sure if they see this they won’t respond or have the decency to make things right. What I’m really hoping is that a fellow horror fan sees this and I’m able to help them avoid being taken advantage of by this company like I was. (In responses to HorrorMerch’s reply): First off I never filed a chargeback because at the time your terms and policies stated I would be penalized and wouldn’t receive a refund or my order if I did so. I’m sure you were well aware I didn’t file a chargeback and I know you didn’t cancel my orders because you marked them as fullfilled and I also never received any type of cancellation emails. Secondly you’re not mentioning it had been almost 6 months with no help or even an attempt to help from anyone and you obviously got my messages because you provided a screenshot of one email. Kind of funny how you didn’t bother providing the other messages where I asked politely for help with my order and your staff chose to ignore me. You also never sent me any vouchers or any information of any kind to my email/junk or spam folders. I mean what would you do if you needed help from a company after spending $230.01 of your hard earned money and then you find out they have their messaging, comments, and any other ability for their customers to contact them turned off except their help desk where you get an automated email and nobody ever actually helps you? I literally checked my emails and spam daily for over 2 years for a response and never received one word from your customer service department. At the end of the day the facts are it’s been about 2 years since I preordered these items and I paid you a total of $230.01 for items you never shipped. You can try to spin it any way you want, but I’m definitely not the one who is in the wrong here. You stole from me, not the other way around. It’s not that hard to do right by your customers. If someone pays you for a service then you provide that service to the best of your ability. Clearly you did not honor your end of these transactions. I tried being civil about everything and asked nicely for help numerous times and all I’ve gotten in return was the run around. i never should’ve had to come on here and leave a bad review just to get a response. Anyway you obviously got what you wanted out of me which was my money and provided absolutely no service in return. Thanks for absolutely nothing!

Horror is the keyword here! Don't understand how this company is still in business! Spent around 200.00 on an order from them, and got part of it, still owed me 110.00 in merchandise, and 8 months later order something just to get my money back! Can't call the,and slow respond. No refund, just a gift certificate. I never saw my back ordered items available!! Terrible experience!!

Pre-ordred an item. It was supposed to ship in January. Then the date got pushed back again and again. Finally, I reached out to them asking what the status of my order was. They responded some half-hearted attempt at communication which said something about a refund that I didn't request. I asked for further clarification and they just responded with, "refer to previous email." This company is utter garbage!

Do not order from Horrormerch! I ordered a pre-order item from their website. After not receiving it for about 5 months I was able to get a refund with a store credit. Ordered a tank top with the store credit plus a few buck on November 4th 2023 and still have not received it as of March 10th 2024. I've contacted them several times through their issues page, but haven't heard a thing. I'm sure I'll never see my money. They suck hard.

Ordered a shirt for my brother's birthday. The company took my money but refuses to ship my order or even acknowledge when, if ever, they intend to ship. I just keep receiving some generic automated response that does nothing to answer my questions. I will never order from this company again and I recommend others to shop elsewhere if you want to receive your purchase. What a joke.

Merchandise was ordered and paid for. Merchandise was never shipped due unavailability. Request for refund refused. Commentary regarding "refund window" is irrelevant and disingenuous - the sales contract was finalized when payment was accepted and additional contract requirements cannot be added later without both parties agreement.