horrormerchReviews of horrormerch.com

Response from horrormerchOct 31, 2024

One item was delivered - your others were refunded in full. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111105501332908683 Your item was delivered to the front desk, reception area, or mail room at 12:21 pm on August 30, 2024 in GLENDALE, CA 91204. As you agreed to the terms and conditions at the time of purchase, and also to the price listed for shipping at the time of purchase Customer Agreed to the Terms and Conditions on Thu Jul 11 2024 17:34:44 GMT-0700 (Pacific Daylight Time) Shipping is not refundable (and also not retroactively refundable upon newer or lower rates at a later date after purchase) if items are shipped for your purchase. The remaining items have already been refunded. If you have further questions about your shipment, please contact the USPS If you have further questions about your refund, please contact your billing provider as your order has shipped or been refunded as per the terms and conditions you agreed to at the time of purchase. Continually responding to bump up any further replies will not be able to be answered.

Response from horrormerchOct 24, 2024

Trying to "ask for more info" On 10/24/2024 4:24 PM, Trustpilot wrote: > > > Christian disagreed with your update request > > On October 24, 2024, you asked Christian to move their review to the > correct domain. > > The reviewer hasn’t updated their review as they disagreed with your > request. If you have questions about an actual purchase - contact the helpdesk link above... if you still want to contact the BBB with your actual info, we can dive in there as well. As you have declined any actual information for your review, we have no further updates

Response from horrormerchSep 17, 2024

The remaining items awaiting arrival came in yesterday and this shipment will be picked up today via USPS https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611105501712267036 As a note, this was also shipped less than 30 days from purchase as these items were listed as ARRIVING SOON within the product description and cart prior to customer purchase. ---------------------------------- As listed prior to purchase within: - the product description (prior to purchase) - cart and checkout (prior to purchase) - terms and conditions (prior to purchase) Customer Agreed to the Terms and Conditions on Tue Aug 20 2024 13:27:03 GMT-0500 (Central Daylight Time) and your - purchase receipt - emails sent to you - social media responses some of these items are "Arriving Soon" prior to purchase Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after. Posting here, social media, etc, will not speed up the arrival of these items to ship them to you. Further tracking updates will be sent once your items arrive, as listed prior to purchase. any further third party sites (as it is still within the 60 days of shipping per OH law) will be notified of this issue as well

Response from horrormerchSep 15, 2024

As listed prior to purchase within: - the product description (prior to purchase) - cart and checkout (prior to purchase) - terms and conditions (prior to purchase) and your - purchase receipt - emails sent to you - social media responses these items are "Arriving Soon" as the previous batch was sold out prior to your purchase (Aug 12) Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after. Posting here, social media, etc, will not speed up the arrival of these items to ship them to you. Your purchase has since been refunded and we recommend (also as all of your other reviews are negative reviews) that you please view product descriptions, terms and conditions prior to purchase, emails sent to you etc before posting about other sites within the future about items that are listed as "PREORDER" or "ARRIVING SOON" August 12 $43.24 USD was refunded any further third party sites (as it is still within the 60 days of shipping per OH law) will be notified of this issue as well

Response from horrormerchSep 15, 2024

As listed prior to purchase within: - the terms of service prior to purchase(prior to purchase) Customer Agreed to the Terms and Conditions on Wed Jul 31 2024 16:04:45 GMT-0400 (Eastern Daylight Time) - the product description (prior to purchase) - cart and checkout (prior to purchase) - terms and conditions (prior to purchase) and your - purchase receipt - emails sent to you - social media responses these items are "Arriving Soon" Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after. One batch of the items you purchased (and you did not purchase the deluxe editions of) were delivered with tracking info: USPS tracking number 9400111105501150688705 Delivered on Tuesday, September 3, 2024 Your item was delivered at the front door or porch at 1:42 pm on September 3, 2024 in WHITEHOUSE STATION, NJ 08889. As you did not order the deluxe versions, the deluxe versions were not sent to you. We have also refunded the remainder of your purchase due to your previous reviews and social media commentary.

Response from horrormerchSep 15, 2024

As listed prior to purchase within: (and yes we could find your purchase) - the terms of service prior to purchase (prior to purchase) Customer Agreed to the Terms and Conditions on Fri Jun 21 2024 18:32:17 GMT-0500 (CDT) - the product description (prior to purchase) - cart and checkout (prior to purchase) - terms and conditions (prior to purchase) and your - purchase receipt - emails sent to you - social media responses these items are "Arriving Soon" as the previous batch was sold out prior to your purchase Also as listed, and per OHIO law, we have up to 60 days (and 2 weeks after notification of any delays) to ship your purchase once the items are restocked or refund it after. Posting here, social media, etc, will not speed up the arrival of these items to ship them to you. Due to your multiple reviews, social media and other posts - you were refunded in full - after being notified about any delays September 1 $37.56 USD refund

Response from horrormerchSep 15, 2024

As you did not provide ANY customer information prior - we could not initially respond to your review directly. As listed prior to purchase within: - the terms of service prior to purchase Customer Agreed to the Terms and Conditions on Wed Jul 10 2024 18:05:24 GMT-0400 (Eastern Daylight Time) - the product description (prior to purchase) - cart and checkout (prior to purchase) - terms and conditions (prior to purchase) and your - purchase receipt - emails sent to you - social media responses these items are "Arriving Soon" as the previous batch was sold out prior to your purchase Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after. Posting here (especially anonymously), social media, etc, will not speed up the arrival of these items to ship them to you. However your items have shipped with tracking link https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111105501104231797 and the reaminder has been refunded due to your multiple social media issues.

Response from horrormerchSep 15, 2024

As we looked up "Brad Saiontz" We do not even have a purchase for you in our database. However we found a "Neil Saiontz" As listed prior to purchase within: - the terms of service prior to purchase Customer Agreed to the Terms and Conditions on Fri Jul 12 2024 16:58:57 GMT-0500 (Central Daylight Time) - the product description (prior to purchase) - cart and checkout (prior to purchase) - terms and conditions (prior to purchase) and your - purchase receipt - emails sent to you - social media responses these items are "Arriving Soon" as the previous batch was sold out prior to your purchase Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after. Posting here, social media, etc, will not speed up the arrival of these items to ship them to you. As you have already posted a dispute for items already delivered Your item was delivered to a parcel locker at 1:28 pm on August 19, 2024 in PFLUGERVILLE, TX 78660. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111105501323150015 we have already sent information back to your credit card provider as you have received merch and a full refund at the same time. Any further updates or responses will be sent to your credit card company as you have received the merchandise you ordered along with the full refund beyond what has already been shipped.